Higher Performance Insights | The 10/10/10 Decision-Making Framework

March 19, 2024
higher performance insights

In a recent blog post, we delved into the"Trichotomy of Control", a framework that provides a lens to understand the elements of agency and change. It suggests that some aspects of life are entirely within our control, others are beyond it, and others lie in a middle ground, influenced but not wholly governed by us. This framework sets the stage for this post on decision-making.


Chip and Dan Heath's pivotal book, "Decisive: How to Make Better Choices in Life and Work",  highlights four impediments to sound decision-making.

Notably, they emphasize the damaging effect of short-term emotions—those powerful yet ephemeral feelings that can prompt you and me to act against our long-term benefits, leading to hasty financial decisions, overconsumption, or neglect of public health guidelines.


The Heaths' antidote to this is the "10/10/10 Rule," a strategic tool prompting us to evaluate the consequences of our decisions across three distinct time frames:

  • The immediate future (10 minutes)
  • The midterm (10 months)
  • The long-term (10 years)


This technique doesn't invalidate one’s immediate emotional responses, which can offer important context about one’s situation. It also doesn't assume the supremacy of the long-term view. It broadens one's perspective, integrating the immediate with the extended to ensure well-rounded decisions.


The "10/10/10 Rule" offers a balanced approach to decision-making, ensuring that fleeting emotions don't overshadow the process. This multifaceted strategy is beneficial and specifically designed to address campus leaders' unique challenges, especially during uncertain periods. It helps safeguard the interests of both the individuals and the institutions they serve, making it a valuable tool in their decision-making arsenal.


Announcement


For years, HPG has enlightened campus leaders about their cultural dynamics. Now, addressing the broader question of national Campus Culture, we will introduce the State of Campus Culture Report® in April 2024.


This concise report, powered by the
Higher Performance Research Group and its 5 Lead Measures, is more than just another interesting bit of information. It's a powerful tool that highlights the most significant dynamic of performance found across any learning institution, providing invaluable insights for campus leaders like you.

We're excited about its upcoming release and grateful to the many leaders who contributed. Look for it soon under our website's "Research" section.


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By HPG Info February 19, 2025
What fruit flies and frustrated executives have in common Picture this: A minor workplace irritant shows up in your inbox at 8:47 AM. By lunch, it's festered into a full-blown emotional abscess. Sound familiar? You're not alone - and the science behind this emotional contagion is more fascinating than you'd think. Recent research in organizational psychology reveals that leader annoyance acts like an emotional pathogen, spreading through teams with surprising speed and potency. A groundbreaking study by Barsade and O'Neill (2016) found that emotional contagion from leaders to team members occurs in as little as seven minutes of interaction. The kicker? Negative emotions spread faster than positive ones by a factor of 3:1. The Neural Network of Negativity Just as our bodies respond to physical injuries with inflammation - a protective response gone awry - our brains process minor emotional injuries through a similar mechanism. Neuroscience research by Davidson et al. (2019) demonstrates that sustained irritation activates the same neural pathways as physical pain, creating what they call an "emotional inflammatory response." The real danger isn't in the initial trigger. It's in what organizational behavior expert Susan David calls the "emotional amplification loop." When leaders marinate in their annoyance, they unknowingly give permission for their entire team to do the same. The Numbers Tell the Story Here's what the research reveals: Teams with chronically annoyed leaders showed a 24% decrease in psychological safety scores (Edmondson & Lei, 2022) Negative emotional expressions from leaders are remembered 4x longer than positive ones One visible display of leader frustration can impact team productivity for up to 4 hours The Emotional Composting Method Here's the pivot point: While we can't control the initial emotional paper cut, we absolutely own what happens next. David's research makes a crucial distinction between sharing our "wounds" (raw, current irritations) and our "scars" (processed, learned-from experiences). The former spreads contagion; the latter builds resilience. The most emotionally intelligent leaders I know have developed what I call an "annoyance off-ramp" - a practiced response to those first tingles of irritation. They've learned to metabolize minor frustrations before they become major infections. Think of it as emotional composting - turning what could be toxic waste into fertilizer for growth. Three Practices for Emotional Composting Name it to tame it: Label your irritation specifically and privately Track your emotional inflammation rate: How quickly do minor annoyances escalate? Create your personal off-ramp ritual: A specific practice for processing irritation Your Leadership Challenge Gather your leadership team and pose this question: "What's our team's current 'emotional inflammation rate'? If we tracked how quickly minor annoyances escalate into team-wide issues, what patterns would we see?" Identify one specific friction point from the past month and map out how it spread through your organization. What could an "annoyance off-ramp" look like for that particular situation? Remember: Culture isn't just what you celebrate - it's what you tolerate. Including your own emotional reactions. REFERENCES : Barsade, S. G., & O'Neill, O. A. (2016). Manage your emotional culture. Harvard Business Review, 94(1), 58-66. Davidson, R. J., et al. (2019). The neural bases of emotional regulation. Nature Reviews Neuroscience, 20(11), 563-572. Edmondson, A. C., & Lei, Z. (2022). Psychological safety: The history, renaissance, and future of an interpersonal construct. Annual Review of Organizational Psychology and Organizational Behavior, 9, 233-261.
By HPG Info February 11, 2025
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