5 Silly Simple Mistakes Leaders Make When Setting Team Goals

July 18, 2023

If you’re like most, you have moments where you get frustrated when team performance misses the mark.


It’s never been more critical for your team to stretch and win. In this season, it’s also never been more challenging.


Many teams feel disoriented, which makes missing targets or objectives even more likely. How do you even know what to shoot for in a swirling environment as confusing as ours?


All of these are great questions, and fortunately, there are answers.


After leading teams for three decades, here are five mistakes I’ve made and want you to avoid when setting goals with your team.

field goal post

The solution for many of these issues is a framework I call “Results-Based Leadership,” which I outline in-depth inside the Lead Team Institute {LTI}


5 Silly Simple Mistakes Leaders Make When Setting Team Goals 


1. No clearly owned mission, vision, and set of values.


Your mission, vision, and values decide how and in what direction your team runs (with or without you). Most organizations know enough to throw a mission statement and set of values on the wall, but it usually doesn’t make it into the hearts of the team. 


What’s on the wall often isn’t owned down the hall.


It’s the same with cultural values. Many leaders love envisioning the culture they want, but often there’s a big gap between the culture they want and the culture they have. In addition (and from testing this out), most staff members couldn’t name more than one cultural value their organization has embraced.


So, how can you tell if your team owns your mission, vision, and cultural values?


Here’s a little test: During your next Lead Team meeting, ask your team if they can sketch out your campus values, mission, and vision without looking them up.


If they can’t, you know there’s work to do in the front office before your DNA can scale throughout the rest of the system. When mission, vision, and values aren’t owned by your Lead Team, your other teams will move in a thousand different directions and might not progress much of anything.


If you would like to experience the simple 3-step process I use to create better cultural value statements, you will want to consider the
Executive Team Quarterly {EQ}


Defining your values is the first step to having your team own them.



FREE RESOURCE: Transform Your 1:1s


Sign up for my FREE Leadership Download for better practice leading team 1:1 meetings.  


Get Instant Access HERE

2. No clear strategy.


Mission, vision, and values should have a long shelf life.


Strategy, not so much. And that’s critical because your strategy is how you plan to accomplish your mission.


Here’s an example that’s probably fresh on everybody’s mind: For almost every campus system, COVID threw a wrench (or nuclear bomb) into strategy. And a return to your old strategy likely didn’t work.


As much as you didn’t have certainty during that season, it was vital to have clarity.


Part of my strategy before the pandemic was speaking and training exclusively on campuses. When COVID shut down travel, my team and I pivoted (overnight) to become a 100% digital Executive Team Coaching practice. 

  • Faith communities moved online. 
  • Schools and campuses delivered virtual instruction.
  • Restaurants moved to takeout and outside patios.


The mission of serving your people stays the same but the strategy changes.


In fact, in times of rapid change, quick pivots in strategy preserve the mission.


If you haven’t clarified your strategy recently (even if it’s a strategy for the next 30 days), block a 2-hour session with your Lead Team and do it. Soon!


No team can own and commit to what it doesn’t understand.

 

3. No clear goal.


Once you decide 
how to accomplish your mission, you must determine how much. 


Many leaders naturally answer that question by telling their teams that they want ‘more’—more enrollment, grants, community partnerships, retention, and graduates.


Having
 more as a goal demotivates your team because you’ll never hit it.


You can’t hit more.


Eventually, your team feels like the kid who brings home a straight-B report card, only to have the parent say, “Why not A’s?” And returning the next semester with As and hears, “Do they give A+’s?”


Who doesn’t want to say, “I quit” in that environment?


So, define it. What does
more look like?


One person? 100 people? 2% growth? 20 growth%? 200 growth%?


Then when you hit it, celebrate it.


4. No focus on lead measures.


Leaders are easily lured into focusing on measures they cannot control. These are the system’s lag measures (i.e., graduation rates, enrollment numbers, and expenses).

  • Get the numbers.
  • Say they’re not quite good enough.
  • Tell their team(s) to do better.


While these measures are great for telling you how your organization has done or is doing, the challenge is that you can’t change them. Your lag measures represent your historical data that cannot be changed.


A better option is to look at 
lead measures. Lead measures are elements within your control that ultimately impact the performance of your lag measures. 


Lead measures might include focusing on response times to inquiries from prospective students, the number of formally guided campus visits each week, or program partnerships secured each semester. 


Your team will never crush its goals if it focuses on what it can’t change. Instead, Higher Performance Teams a savvy to understand the dynamics between their preferred lag measures and the most impactful lead measures that influence their growth. 

 

5. No one is accountable.


Of all of the strategies on this post, this is the one that’s the hardest for most leaders but also gives the most significant return. I know because I’ve been on both sides of the challenge—not wanting to hold people accountable (and doing it poorly) and then learning how to do it well.


When a team member misses an expected goal, leaders tend to utter two phrases that create a complete lack of accountability.

  1. “That’s okay.”
  2. __________ (nothing at all).


Mature leaders know it’s NOT ok that a team member missed the goal or deadline. Stop acting like it
is ok. 


Not saying anything when someone missed an expected goal is a pretty good tell that the leader:

  • Didn’t know.
  • Didn’t care.
  • Were too afraid.


Both responses are toxic to team health.


Ironically, holding your people accountable (I prefer the term ownership) in a healthy way motivates them rather than demotivates them. Guess what else?


Your best leaders love being a part of teams where every member owns their work. 

  • On-time.
  • On budget.
  • As expected.


Leaders who fail to hold team members accountable will end up with B and C-Team players because your A-Team players are leaving out the back door.


Transform Your Future | Lead With Clarity | Grow Your Performance


You aren't alone if you've struggled to find clarity in leading your team forward.


Teams function at less than 60% of their performance potential and community trust is at an all-time low. 


Simply put, leading people and systems has never been more complex.


The Lead Team Institute {LTI} will equip you to break through your growth barriers.


Whether it's leading results-based teams, communicating with success, improving your engagement, increasing influence, refreshing your vision, building trusting communities, or many other challenges we face as campus leaders, you'll know exactly what steps to take to generate momentum for your community.


If you want to build an irresistible campus brand, you will want to join the waiting list to enroll in the next Lead Team Institute {LTI} Campus Cohort. 


Accelerate Your Team’s:


  • Communication
  • Connection
  • Alignment
  • Capacity
  • Execution
  • Culture


Reserve Your Spot for Fall 2023. Join the Lead Team Institute Waitlist Today!

More Blog Articles

By HPG Info November 4, 2025
THE MATH THAT DESCRIBES WHY LEADERSHIP TEAMS FAIL UNDER PRESSURE ━━━━━━━━━━━━━━━━━━━ Do this math: 8 cabinet members × 12 meetings × 90 minutes = 144 hours annually with people you call "your team" but wouldn't call if your world fell apart. That's not a leadership gap. That's a relationship infrastructure crisis. 73% of superintendents in our 987-team study report "plenty of colleagues but no one who really gets it." (Most won't admit this until drink two at the conference hotel bar.) Here's the pattern: We've professionalized educational leadership so thoroughly that we've accidentally made it functionally impossible to build the one thing that determines whether your cabinet actually works—relationships that transcend the role. I was recently in conversation with a leader who has navigated both established legacy organizations and complete startups—completely different contexts that require entirely different leadership skills. And he said something that stopped me cold: "I only have 2-5 people max who remain my friends through all the seasons of life. And that's all that really matters." Two to five people. Not 2000 LinkedIn connections. Not your entire cabinet. Not even your full executive team. Two. To. Five. And suddenly, everything about why some leadership teams click and others just... meet made perfect sense. Let's discuss what most leadership development programs overlook entirely. LET'S TALK ABOUT THIS LIKE ADULTS WHO'VE SURVIVED MULTIPLE ACCREDITATION CYCLES Here's what nobody tells you at leadership conferences (because they're too busy selling next year's tickets): The reason your cabinet doesn't function like a team has nothing to do with strategic planning tools or communication protocols. It has everything to do with whether you've built trust deep enough to survive seasons. SPECIFIC RECOGNITION: You know this moment: It's 11 PM on a Sunday, and the board email just hit your inbox—the one that makes your stomach drop. You scroll through your contacts looking for someone to call. You pass right over your Assistant Superintendent for Curriculum. Your CFO. Your VP of HR. Not because they're incompetent. Because you need someone who knows you independent of your title. (And the person you actually call? Probably doesn't work in education.) Or this one: You're in a cabinet meeting debating a controversial policy change. Everyone's nodding. Taking notes. Agreeing professionally. Then you adjourn, and three separate people text their actual thoughts to someone NOT in the room. You've built a team that performs trust but doesn't practice it. Or my personal favorite: Your Chair gets promoted to Dean—brilliant strategic mind. Everyone's excited. Six months in, she's technically proficient, but the cabinet dynamics feel off—because she's performing her new role while psychologically remaining in her old identity. And nobody can talk about it because you've never established the kind of trust where identity evolution is safe. ROOT CAUSE DIAGNOSIS: Here's why this keeps happening, and I'm going to be direct because I've spent 25 years in the loneliness of the leadership seat: We've confused competency with capacity. We hire for IQ. We develop EQ. We measure performance indicators. But we completely ignore the foundation that determines whether any of it actually works: Building Trust. Not trust as a soft skill. Trust as the oxygen of TEAM INTELLIGENCE. Research from our work with 987 leadership teams reveals something most leadership development completely misses: Leaders cannot skip competency levels without creating fragility in their leadership foundation. You cannot authentically empower others until you've established trust. You cannot facilitate genuine collaboration without both trust and empowerment. You cannot lead change successfully without trust, empowerment, collaboration, and influence working synergistically. Yet what do we do? We promote people into complex leadership roles and immediately expect them to manage change, resolve conflicts, and develop others—Level 5 work—when they're operating at Level 1-2 on Building Trust. That's not a competency gap. That's a developmental logic violation. And it's why 67% of change initiatives consistently fail. ━━━━━━━━━━━━━━━━━━━ 💡 "You cannot empower others until you've established trust. You cannot collaborate without empowerment. You cannot lead change without all prior competencies working synergistically." ━━━━━━━━━━━━━━━━━━━ (This is actually why we created the TEAM INTELLIGENCE framework and built it into our TEAM INSTITUTE sessions—to help leadership teams develop sequentially instead of randomly. But I'm getting ahead of myself.) TQ FRAMEWORK INTRODUCTION: This is the part where I'm supposed to tell you to "create psychological safety" or "build better relationships." But you already knew that. The real problem? Most leaders are attempting advanced leadership competencies without mastering the foundational one. Here's the developmental sequence that actually works, drawn from our Leader Competency Assessment: Level 1: Building Trust — Foundation for all others Level 2: Empowerment — Builds on trust foundation Level 3: Collaboration — Requires trust and empowerment Level 4: Broadening Influence — Leverages collaborative networks Level 5: Managing Change — Requires all prior competencies Level 6: Managing Conflict — Transforms collaborative tension into breakthrough Level 7: Developing Others — Apex competency synthesizing all others Your cabinet isn't dysfunctional because people lack skills. It's dysfunctional because you're trying to run Level 5 plays (change management) with a team operating at Level 1-2 trust. And trust—real trust, the kind that survives leadership transitions and organizational turbulence—isn't built in strategic planning sessions. It's built when relationships transcend the org chart. 🎯 BUILDING TRUST: THE COMPETENCY THAT DETERMINES EVERYTHING ELSE WHY THIS ALWAYS COMES FIRST (EVEN WHEN WE WISH IT DIDN'T) Organizations led by leaders who create a psychological safety culture are significantly more likely to foster innovative cultures, with substantially better talent retention and higher stakeholder satisfaction. (That's not motivation-poster wisdom. That's data from institutions that actually work.) But here's what most leadership development gets catastrophically wrong: They treat trust as a soft skill you sprinkle on top of competence, rather than the foundation that determines whether competence ever becomes performance. Trust is the oxygen of team intelligence. Without it, every other competency suffocates. Let me break down the five levels of Building Trust—and show you exactly where your cabinet is probably stuck: LEVEL 1: DEMONSTRATES INCONSISTENT RELIABILITY • Communication lacks transparency • Actions and words frequently misalign • Tends to blame others for setbacks Observable reality: This is the superintendent who announces, "My door is always open," but team members never walk through it. Or the cabinet member who commits to the meeting but ghosts on execution. Your team isn't underperforming because they're incompetent—they're hedging because reliability is inconsistent. Quick gut check: How many times this month has someone on your cabinet surprised you by not following through? LEVEL 2: SHOWS BASIC RELIABILITY BUT STRUGGLES WITH VULNERABILITY • Generally follows through on commitments • Shares limited information • Hesitates to admit mistakes Observable reality: This is where most educational leadership teams actually operate. Professional. Polite. Performing collaboration. But when something goes sideways, nobody's texting each other. They're calling someone outside the organization who they actually trust. You've built a reporting structure, not a team. Be honest: When was the last time someone on your cabinet admitted a mistake before you discovered it? LEVEL 3: CONSISTENTLY DEMONSTRATES INTEGRITY AND TRANSPARENCY • Demonstrates vulnerability as a leader • Advocates for team members even when costly • Addresses trust violations directly and fairly Observable reality: This is where the shift happens—from "colleagues who work together" to "people who have each other's backs." Cabinet members start processing real thinking with each other instead of around each other. When one person's worried about something, the team knows about it before it becomes a crisis. LEVEL 4: CREATES AN ENVIRONMENT OF PSYCHOLOGICAL SAFETY • Establishes systems that promote transparency • Creates mechanisms for addressing breaches of trust • Models reconciliation and repair after conflicts Observable reality: This is the cabinet that can debate controversial decisions and still go to lunch together afterward. Why? Because they've built systems—not just goodwill—that make trust renewable even when it's damaged. They've moved from hoping trust happens to architecting it into how they operate. LEVEL 5: BUILDS INSTITUTIONAL CULTURES OF TRUST • Establishes formal and informal influence channels • Develops systems for cross-campus knowledge sharing • Connects the institution to external opportunities Observable reality: This is rare. This is when your cabinet's trust infrastructure becomes the model for the entire district. When principals start running their teams the way you run yours—not because you mandated it, but because they've watched it work. THE BRUTAL REALITY CHECK: We spent this fall running TEAM INSTITUTE sessions with campus leadership teams, and we started every single one with the Building Trust assessment. Want to know the most common result? Leaders rated themselves at Level 3-4. Their teams rated them at Level 1-2. That gap? That's your entire performance problem right there. THE THREE TRUST QUESTIONS THAT REVEAL EVERYTHING: I learned these from a leader who built multiple teams across completely different organizational contexts. He said the distinguishing factor wasn't competence or chemistry—it was answering three questions honestly: Question 1: "Who on this team would I call at 11 PM if my world were falling apart?" If the answer is zero or one, you don't have a team. You have coworkers who attend meetings. Question 2: "Who on this team has embraced the leader I'm becoming, not just the role I'm performing?" Leadership transitions require identity evolution. If your cabinet can't hold space for that, people perform their new role while psychologically remaining in the old one. (This is why your brilliant new Dean still acts like a Chair.) Question 3: "Can I make decisions WITH this team, or do I just announce decisions TO them?" If you're married, you don't make major life decisions unilaterally and then expect your spouse to get on board. Why do we think that works with leadership teams? The teams that can answer all three questions affirmatively? Those are the ones where trust isn't a nice-to-have. It's the infrastructure underneath everything else. CASE STUDY: THE TEAM THAT REBUILT TRUST FROM LEVEL 1 A community college president (let's call her "Maria"—and yes, she knows I'm telling this) inherited a cabinet of seven VPs. All credentialed. All experienced. All completely siloed and performing trust instead of practicing it. Her first 90 days, she tried what most new leaders try: strategic planning. Vision alignment. Goal cascading. Professional development. Nothing changed. Then she did something most leaders won't: She admitted the problem wasn't strategy. It was trust. She brought in our TEAM INTELLIGENCE assessment . Results showed her cabinet at Level 1-2 on Building Trust, yet they were attempting Level 5 work (managing major institutional change). The developmental logic violation was obvious. Here's what she did: She stopped leading cabinet meetings and started building trust infrastructure. She asked each VP privately: "Who on this team would you call at 11 PM if something went sideways in your personal life?" Zero VPs named anyone on the cabinet. Then she asked: "Who on this team knows what you're genuinely worried about regarding your work right now—not the polished version you present in meetings, but the real anxiety?" Two had someone. Five didn't. The gap between "colleagues" and "people who trust each other through seasons" was costing them everything. Maria created monthly one-on-one conversations where the only agenda was: "Who are you becoming as a leader, and how can this team help you get there?" Not performance evaluations. Identity evolution conversations. She stopped managing performance and started shepherding transformation. Within 90 days, VPs started texting each other their real concerns instead of people outside the room. Within six months, they'd formed what I call "micro-alliances"—2-3 people who processed real thinking together between formal meetings. Within a year, the cabinet made a controversial curricular decision unanimously because they'd made it WITH each other. Student success metrics? Increased 12 percentage points. Faculty satisfaction? Up 23%. But Maria told me: "The strategy didn't change. The trust infrastructure underneath the strategy changed. Turns out, that's what actually matters." She rebuilt from the foundation up. Level 1 to Level 4 in 18 months. That's not magic. That's developmental sequence done right. 📋 HERE'S WHAT TO DO MONDAY MORNING (BEFORE YOUR FIRST CABINET MEETING) STEP 1: RUN THE TRUST LEVEL AUDIT (20 MINUTES) Pull out our Leader Competency Assessment—or just grab a piece of paper and be brutally honest. For Building Trust, where is your cabinet actually operating? • Level 1 : Inconsistent reliability, limited transparency, misaligned words and actions • Level 2 : Basic reliability but limited vulnerability • Level 3 : Consistent integrity, demonstrates vulnerability, advocates for team members • Level 4 : Creates psychological safety systems • Level 5 : Builds institutional trust cultures Don't rate where you want to be. Rate where the evidence says you are. Then—and this is the hard part—ask 2-3 trusted people on your team to rate you honestly. (If the gap between your self-assessment and their assessment is more than one level, that gap IS your leadership problem.) STEP 2: ASK THE THREE TRUST QUESTIONS (30 MINUTES TOTAL, 10 PER QUESTION) Schedule 30 minutes alone. Write down honest answers to: 1. "Who on my cabinet would I call at 11 PM if my world were falling apart?" (Names, not theory.) 2. "Who on my team knows the leader I'm becoming, not just the role I'm performing?" (If nobody comes to mind immediately, that's your answer.) 3. "Am I making decisions WITH my team, or announcing decisions TO them?" (Check your last three major decisions. How many were truly collaborative vs. performatively collaborative?) If you can't name at least 2-3 people for questions 1 and 2, you don't have a performance problem. You have a trust infrastructure problem. (Objection handling: "Joe, this feels soft. We need to focus on results." Fair pushback. But here's the data: Leaders in the top quartile for Building Trust competencies are significantly more likely to achieve institutional objectives. The teams that outperform yours? They already figured this out. You can dismiss it as soft, or you can build the foundation that makes results possible.) STEP 3: CREATE ONE "IDENTITY EVOLUTION" CONVERSATION THIS WEEK (45 MINUTES) Pick one cabinet member. Schedule 45 minutes. No agenda except this: "I want to understand who you're becoming as a leader, not just how you're performing in your role." Ask: • "What identity from your previous role are you still carrying that might not serve you here?" • "What new leadership identity are you nervous about stepping into?" • "How can this team hold space for who you're becoming?" Then—critically—share your own answers first. Model the vulnerability you're asking for. This isn't therapy. This is recognizing that leadership transitions require identity evolution, and teams that can't hold space for that will always underperform their talent level. (Pro tip: This conversation will feel awkward the first time. That awkwardness is diagnostic. If you can't have this conversation, you're operating at Level 1-2 trust. Which means you can't do Level 5 work. The math doesn't lie.) ⚡ THE MATURITY SHIFT: FROM COMPETENCE WITHOUT FOUNDATION TO TRUST-BASED TEAM INTELLIGENCE IMMATURE TEAM INTELLIGENCE: • Promotes leaders based on technical competence, ignores trust capacity • Attempts Level 5 work (change management, conflict transformation) with Level 1-2 trust • Believes competence creates collaboration • Confuses "getting along professionally" with psychological safety • Optimizes for efficient meetings over authentic relationships • Measures team health by completed initiatives, not trust infrastructure • Views vulnerability as weakness rather than foundation MATURE TEAM INTELLIGENCE: • Develops leaders sequentially through competency levels starting with trust • Recognizes you cannot skip developmental stages without creating fragility • Knows trust creates the conditions where competence becomes performance • Distinguishes "colleagues who collaborate" from "teams that trust each other through seasons" • Prioritizes identity evolution conversations over performance management • Measures team health by the "11 PM phone call test" and vulnerability indicators • Views Building Trust as the oxygen that makes all other competencies possible The shift isn't about being less professional. It's about being honest that principles without competencies are wishes—and competencies without sequential development are illusions. Your cabinet doesn't need another initiative. It needs the foundational competency that determines whether any initiative actually works: Building Trust at Level 3 or higher. Everything else is decoration on a house with no foundation. P.S. THE FOUNDATION UNDER THE FOUNDATION I was meeting with a superintendent recently who said something that's stuck with me: "Joe, I've read every leadership book. Attended every conference. My team is credentialed, experienced, and talented. But we're still not clicking. What am I missing?" I asked him one question: "On a scale of 1-5, where's your cabinet on Building Trust?" Long pause. Then: "Probably a 2. Maybe a 1.5 if I'm being honest." "And what level of work are you attempting?" Another pause. "Change management. Conflict resolution. Developing future leaders. So... Level 5?" There's your answer. You cannot skip developmental stages. Leadership competencies build sequentially—each creates the foundation for those that follow. Attempting Level 5 work with Level 1-2 trust isn't a strategy problem. It's a physics problem. ━━━━━━━━━━━━━━━━━━━ 💡 "Principles without competencies are wishes—and competencies without sequential development are illusions." ━━━━━━━━━━━━━━━━━━━ And here's what I've learned after 25 years of this work, grounded in principles that go way beyond organizational theory: The foundation under the foundation is actually faith. Not faith as religion forced on secular space. Faith as the recognition that we're building something bigger than our own ambition. That how we lead matters as much as what we achieve. That trust isn't a technique—it's the recognition that we're all navigating uncertainty together, guided by principles beyond self-interest. I know I'm among friends here who share those values. Who understand that excellent leadership flows from internal alignment with something transcendent. Who get that Building Trust isn't manipulation—it's stewarding relationships with the care they deserve. This fall, we ran Team Institute sessions with campus leadership teams focused specifically on this: Building Trust as the foundational competency that determines everything else. We used the Leader Competency Assessment to help teams see where they actually are (not where they think they are), then gave them sequential tools to develop from Level 1 to Level 4. The feedback? Teams are finally addressing the real problem instead of decorating around it. If your cabinet is talented but underperforming, you don't need another strategic planning session. You need to build the trust infrastructure that makes strategy actually work. New campus teams enroll in the Team Institute each month. We start with Building Trust. We develop sequentially through the seven competencies. We use the Team Intelligence framework to multiply individual development into collective performance. Want the full Leader Competency Assessment to run with your team? Message me directly or email info@higherperformancegroup.com and I'll send it to you. No cost, no strings—just a tool to help you see where you actually are versus where you're attempting to operate. If you're interested in what Team Institute might look like for your team, let's have a conversation about where your team is and where sequential development could take you. But even if you never reach out, do me one favor: Before your next cabinet meeting, honestly assess—Where are we on Building Trust? And what level of work are we attempting? If there's a gap of 2-3 levels, you just diagnosed your entire performance problem. The question is: Are you willing to go back to the foundation and build it right? ONE MORE THING... If this resonated, I need your help with three things: 1. Repost this with your honest answer: "Where is my team on Building Trust (Level 1-5)? And what level of work are we attempting?" Tag me so I can see your assessment. (The gap between those two numbers tells you everything.) 2. Tag someone on your leadership team who's committed to building from the foundation up—not just decorating around dysfunction. Tell them specifically why you're tagging them. 3. Comment below with this: What's one moment when you realized your team's performance problem was actually a trust problem? What did you do about it? (I read every single comment because your reality shapes what we build next.) Tag DR. JOE HILL and Higher Performance Group in your repost or comment. And if you're serious about moving your team from Level 1-2 to Level 3-4 trust, message me about TEAM INSTITUTE enrollment. New cohorts launching monthly. Or email info@higherperformancegroup.com to get the full Leader Competency Assessment for your team. Most important question: Who on your cabinet would you call at 11 PM? If you can't immediately name 2-3 people, you just found your starting point. NEXT ISSUE PREVIEW "The $847,000 Meeting Tax: Why Your Cabinet Is Bleeding Budget in 90-Minute Increments" You know those weekly cabinet meetings where everyone reports out, but nothing actually gets decided? I ran the numbers. For a typical superintendent cabinet, those meetings cost $847,000 annually when you calculate salary, prep time, and opportunity cost. That's not a meeting problem. That's a TEAM INTELLIGENCE deficit costing you nearly a million dollars a year. (Spoiler: The highest-performing cabinets meet half as often and decide twice as fast. We'll break down exactly how they do it.) See you next week. Keep building from the foundation up. —Joe  P.S. - If this issue helped you see something differently, take 10 seconds to repost it with your biggest takeaway. Your network needs this too.
By HPG Info October 28, 2025
How (Well-Intended) Collaboration Becomes An Endless Rehearsal Your CFO just scheduled another "alignment call" before Tuesday's cabinet meeting. Your Chief Academic Officer wants to "preview concerns" over coffee. Your VP of Enrollment has "quick questions" that definitely aren't quick. This isn't collaboration. This is diplomatic relations between separate nations who happen to share a building. Here's what's killing American education—and it's not enrollment cliffs, funding cuts, or your board's 90-minute AI debate (it's both a threat AND opportunity, you're welcome, moving on). It's this: THE MEETING TAX CALCULATOR 4.7 hours per week in pre-meetings × 8 cabinet members × 42 working weeks × $140K average salary = $1,127,520 per year That's not a line item in your budget. That's a yacht. A medium-sized yacht you're sinking annually into talking ABOUT talking. And here's the devastating part: After all those meetings? You still don't have alignment. You have consensus cosplay. Everyone nodding while mentally drafting the email they'll send AFTER this meeting, explaining why this meeting's decisions won't work for their division/building/department/reality. Your turn: Calculate your Meeting Tax below. Weekly pre-meeting hours × team size × 42 weeks × average salary = ? Drop your number in the comments. Let's see who's got the most expensive collaboration theater. (Spoiler: 67% of educational leadership teams spend more time preparing FOR decisions than making them. That's not collaboration. That's endless preparation with no execution. And while you're stuck in meeting purgatory, enrollment is shifting, your board is asking questions you answered three meetings ago, and your teachers are wondering if leadership actually... leads.) THE DIAGNOSIS: Why Smart Teams Build Stupid Processes Let's talk about this like adults who've survived multiple strategic planning cycles, at least one superintendent/chancellor search that somehow took longer than an actual presidential election, and that January board meeting where someone definitely said something that made everyone else wonder if they'd accidentally joined a different organization. Here's what your last two weeks actually looked like: Monday, 6:30 AM: Cabinet member A messages you about "aligning before Tuesday's meeting." Translation: Lobbying for their position before anyone else can. You spend 45 minutes on a call that could have been handled in the actual meeting if your team trusted each other enough to think out loud together. If you're K-12, this happened before school started, which means you arrived at 6:30 AM for a 7 AM "quick chat" that made you late to bus duty. If you're higher ed, this happened over coffee that got cold while you listened to why the enrollment strategy conflicts with academic affairs priorities for the ninth time this semester. Tuesday Morning: Three separate people Slack you "quick questions" before the 10 AM cabinet meeting. None of these questions are quick. All of them are positioning. Your CFO wants to "preview budget concerns." Your chief academic officer wants to "discuss the implications." Your principal/dean wants to "clarify expectations." You're now late to your own meeting because you've essentially held three mini-meetings in your office doorway while your actual calendar said you had 30 minutes to prep. Tuesday 10 AM: The actual cabinet meeting. Where everyone performs the kabuki theater of collaborative decision-making while carefully avoiding any actual disagreement because—and here's the kicker—you haven't built the emotional infrastructure for productive conflict. So instead of 90 minutes of real thinking, you get 2.5 hours of strategic ambiguity that technically sounds like agreement but practically means nothing. Decisions get made with enough wiggle room that everyone can interpret them differently later. Tuesday Afternoon Through Thursday: The post-meeting meetings. Your CFO "wants to clarify something." Your Provost/Chief Academic Officer "has concerns they didn't want to raise in front of everyone." Your VP of Enrollment/Director of Student Services "interprets the decision differently" than your VP of Student Affairs/Principal. In K-12, you're now translating cabinet decisions to building leaders who weren't in the meeting but will definitely have opinions about implementation. In higher ed, you're explaining to deans why what seemed clear in cabinet somehow needs three follow-up conversations before it reaches department chairs. Friday: You're exhausted. They're exhausted. Nothing is actually decided. But everyone's calendar is full, so at least it LOOKS like leadership is happening. And somewhere, a teacher is wondering why the new initiative lacks clarity, a faculty member is asking when leadership will actually lead, and a parent/student is experiencing the downstream consequences of decisions that took four meetings to not-quite-make. I know the loneliness of being the only person who sees this pattern. Of feeling like you're herding cats, except the cats all have advanced degrees, strong opinions about governance structures, and believe their version of reality is the correct one (because in their building/division/department, it actually is). Of wondering if you're the problem because surely—SURELY—leadership teams at other districts/institutions don't operate like a group project where everyone's doing their part but nobody's read anyone else's sections. But everyone's calendar is full, so at least it LOOKS like leadership is happening. You're not crazy. Your team isn't incompetent. You've just been optimizing the wrong variable while the world outside your conference room keeps moving. Comment "FRIDAY" if this was literally your week. Here's What's Really Happening Your team has high individual intelligence but catastrophically low collective intelligence. They're brilliant people who've never learned to think together under pressure. So they compensate with preparation. Lots and lots of preparation. Pre-meetings to feel safe. Post-meetings to repair damage. Side conversations to build coalitions. It's not malicious. It's mathematical. IQ × EQ × PQ = TQ | TEAM INTELLIGENCE Your team has high IQ (obviously—you don't accidentally become a VP, Assistant Superintendent, Provost, or Principal). But your collective EQ is basically a group chat where everyone's typing and nobody's reading. And your PQ—the Perspective Intelligence (social awareness) about who should be thinking about what and how roles intersect—is a Venn diagram that's actually just eight separate circles pretending to overlap. High individual scores. Zero multiplication happening. You're adding when you should be multiplying. Math doesn't care about your org chart or your governance handbook. When any variable equals zero, the entire equation equals zero. That's not a metaphor. That's math. THE FRAMEWORK: The Three-Meeting Cascade Call this the Meeting Multiplication Dysfunction. Or don't. It'll still explain why your "agile leadership team" needs three attempts to make one decision while everyone else is asking why leadership can't just decide things. 1. THE PRE-MEETING MEETING: When Trust Goes to Die Monday, 6:30 AM. You're meeting your Assistant Superintendent for "quick alignment" before school starts. This happens in your car in the parking lot because your office isn't unlocked yet. You're late for bus duty. The "quick" chat takes 47 minutes. Tuesday, 8:15 AM. Your principal "just needs 5 minutes" before the 10 AM cabinet meeting. Those 5 minutes happen in your doorway while you're trying to review the agenda. It takes 23 minutes. You're now late to your own meeting. Tuesday, 9:45 AM. Three Slack messages. Two "quick questions." One "can we preview something real fast." This is the one that happens before the real meeting because someone "wants to get aligned first." Sounds reasonable. Feels professional. It's actually a symptom of terminal team dysfunction. Here's what pre-meetings actually signal: "I don't trust that my perspective will be heard/valued/understood in the group setting, so I need to lobby individually first." If this were a romantic relationship, we'd call it triangulation and recommend therapy. In leadership teams, we call it "stakeholder management" and put it on our calendars as if it were a virtue. THE PRE-MEETING TRANSLATION GUIDE: "Can we align before Tuesday?" = I'm lobbying before anyone else can. "Quick question before the meeting." = I'm positioning my stance early. "Want to preview this?" = I need your backing before the group. "Can we sync?" = I don't trust the team process (This is why your 10 AM cabinet meeting has six shadow meetings happening between 8-9:45 AM. Everyone's preparing for collaboration like it's game day, except nobody's having fun, and the actual game somehow still disappoints. In K-12, these happen before the buses even arrive. In higher ed, they occur over coffee in offices while students walk past, wondering what administrators actually do all day.) The pre-meeting exists because your team lacks shared language for productive disagreement. So instead of effectively disagreeing in the meeting, they pre-negotiate positions outside it. It's like UN diplomacy except you all work in the same building and could just... talk to each other. But you won't. Because someone might push back. In the actual meeting. Where productive conflict belongs. Comment "TRIANGULATION" if you've scheduled a pre-meeting this week. 2. THE ACTUAL MEETING: Performance Art Masquerading as Decision-Making Tuesday, 10:00 AM. The meeting itself becomes theater. Everyone's performing "collaborative leader" while mentally composing the follow-up email that will walk back whatever gets decided. You can spot this pattern when: Someone says, "I think we're all saying the same thing." Reality: You are clearly NOT all saying the same thing Someone volunteers to: "Take this offline." Translation: "I'll fix this later through a different process because this process is broken." The VP/Principal/Dean, who was VERY CLEAR in your pre-meeting, becomes suddenly philosophical and abstract in the group setting. Decisions get made but somehow lack the specificity needed for implementation, which is how you end up with "strategic priorities" that mean different things to different people and somehow create more work for teachers/faculty who definitely didn't ask for another initiative. In K-12: Building principals leave with three different interpretations of the same directive, and by the time it reaches teachers, it's basically telephone. In higher ed: Deans leave with enough ambiguity to interpret the decision in whatever way least disrupts their college, and by the time it reaches faculty, nobody's sure what was actually decided. This isn't collaboration. This is collaborative fan fiction. Everyone's writing their own ending and hoping it somehow aligns. Meanwhile, your board is asking why implementation is slow, your community is wondering why nothing changes, and your front-line educators are experiencing leadership as a series of contradictory messages that all claim to be "strategic." The actual meeting fails because you've optimized for harmony over clarity. Your team has high individual EQ but low collective EQ. They can each read a room. They've never learned to build a room together where truth-telling doesn't feel dangerous. Repost this if your last cabinet meeting made decisions that still need "clarification." 3. THE POST-MEETING MEETING: Where Decisions Go to Be Reinterpreted This is my personal favorite because it's so predictable you could set your calendar by it. Within 47 minutes of your cabinet meeting ending, someone will ping you to "clarify something." That something is never a clarification. It's a renegotiation. They're reopening what seemed closed because it was never actually closed—it was just ambiguous enough that everyone could leave the meeting believing their interpretation won. THE POST-MEETING PATTERN: Tuesday, 12:30 PM: CFO wants to "clarify budget implications." Tuesday, 2:15 PM: CAO has "concerns they didn't want to raise in front of everyone." Wednesday, 9:00 AM: VP "interprets the decision differently." Thursday, 3:30 PM: You're explaining to the next layer of leadership what was "decided." The post-meeting meeting exists because your team lacks Perspective Intelligence. Nobody's clear on who has decision rights about what. So everything feels like it needs consensus, which means nothing ever gets truly decided, which means the decision-making process becomes an infinite loop of meetings about meetings about meetings. If your PQ were functioning, people would know: "This is my decision domain. This is your decision domain. Here's where they intersect and how we coordinate." Instead, everyone's domain is "strategic leadership," which practically means everyone has opinions about everything and decision rights about nothing. In K-12, this creates a phenomenon in which superintendents make district-level decisions that principals then "adapt" for their buildings, resulting in teachers experiencing inconsistent leadership. In higher ed: This creates the phenomenon where presidents make institutional decisions that provosts then "contextualize" for academic affairs, which deans then "interpret" for their colleges, which department chairs then... you get the idea. By the time it reaches the classroom, nobody's sure what the original decision was. Tag your cabinet member who's best at "clarifying" decisions after meetings (do it cowardly—don't name what they're actually doing). THE CASE STUDY: Marcus and the 14-Hour Miracle Let me tell you about a leader I'll call Marcus (not his real name, but Marcus, your former CFO absolutely knows this story is about you two and is probably smirking right now). Marcus led a mid-sized institution—a regional public university that could just as easily have been a suburban school district of 8,000 students dealing with declining enrollment, rising costs, and a board asking increasingly uncomfortable questions about efficiency. His cabinet: 7 people with an average of 19 years in education. Combined credentials that could stock a small academic conference. Combined ability to make a decision without three meetings? Roughly equivalent to a committee asked to choose pizza toppings while honoring everyone's dietary restrictions and also addressing systemic inequity in pizza distribution. Before we worked together, Marcus's calendar was a crime scene. I'm talking 23 hours per week in cabinet-related meetings. Not including the "quick syncs" that somehow always took 40 minutes. Not including the "can we talk about Tuesday" messages that turned into strategy sessions in the parking lot. Not including the time spent translating cabinet decisions to the next layer of leadership who would then need their own meetings to process what leadership decided. His team wasn't lazy. They were meeting themselves to death. They'd have the Monday cabinet meeting. Then, on Tuesday morning, his CFO would "want to clarify the budget implications." Tuesday afternoon, his Chief Academic Officer would "need to discuss how this affects instructional priorities / academic programs." Wednesday, his VP of Advancement would "have concerns about community perception" (in K-12, substitute "Director of Communications" worried about parent reaction). By Thursday, Marcus was re-meeting about Monday's meeting while preparing for the following Monday's meeting. By Friday, he was exhausted and wondering why leadership felt more like crisis management than strategic direction. His team had an average TEAM INTELLIGENCE score of 4.2 out of 10. For context, that's the score where teams are technically functioning but primarily through heroic individual effort and way too many meetings. High IQ (9.1 average). Catastrophically low EQ (3.8 collective). And a PQ configuration that made about as much sense as their parking situation (which, coincidentally, also frustrated everyone daily). Then Marcus did something radical: He killed the pre-meetings. Not by policy. You can't policy your way out of a trust problem. He did it by creating conditions in which pre-meetings became unnecessary. His team took the TEAM INTELLIGENCE assessment (results were humbling—to quote his CFO: "Well, this explains why I schedule all those 'alignment conversations'"). His team wasn't lazy. They were meeting themselves to death. They built a shared language for disagreement (turns out you can just... disagree in meetings if you've practiced how to do it productively first). They clarified decision rights so people stopped feeling like everything needed consensus (spoiler: most things don't need consensus, they need a clear decision-maker and good communication after). Six months later: Same people. Same challenges. Same budget constraints and enrollment pressures. 61% fewer meetings. They still had cabinet meetings. But those meetings became actual decision-making sessions instead of performance art. They still had hard conversations. But those conversations happened IN the meeting, not in the shadow government of pre- and post-meetings surrounding it. Decisions got made with clarity. Implementation happened faster. Teachers/faculty experienced leadership as more coherent. The board stopped asking, "Why does everything take so long?" His calendar went from 23 hours of cabinet meetings per week to 9. That's 14 hours back per week. That's 588 hours per year. That's 3.5 months of 40-hour workweeks. Marcus got back by teaching his team to think together instead of preparing to perform. The difference? They stopped optimizing for comfort and started optimizing for clarity. Revolutionary? No. Obvious? Yes. Common? Based on the data from 987 leadership teams across K-12 and higher ed—absolutely not. Now, if you're thinking, "this makes perfect sense, but how do I actually facilitate this conversation with my team next Tuesday without it turning into another meeting about meetings?"—I get it. That's the gap between insight and implementation. This is what The GROUP is for. Each week, I turn the newsletter topic into a Leader CORE Lesson and Guide: facilitation notes, discussion prompts, the Meeting Audit tool, team exercises for building disagreement infrastructure, diagnostic questions—everything you need to lead your team through this content without spending Sunday night building materials from scratch. It's free (because I'm not going to charge you to solve a problem that's already costing you half a million dollars annually), built for busy leaders who need practical resources —not more theory —and designed for Monday morning meetings when you're already exhausted from last week's meeting cascade. Grab this week's guide: But if you join The GROUP or not, here's what you'll be able to implement immediately... THE APPLICATION: What To Do Monday Morning (Assuming you survived last week's meeting marathon and aren't currently hiding in your car eating lunch alone to avoid more "quick syncs") Step 1: The Meeting Audit (20 minutes) At your next cabinet meeting, put this on the agenda: "Before we dive into today's topics, let's do a 10-minute mapping exercise. Everyone, take out your calendar. Count the hours you spent last week in: pre-meetings for cabinet decisions, the actual cabinet meeting, and post-meetings clarifying cabinet decisions. Include the 'quick chats' and 'alignment conversations.' Be honest—nobody's grading this except your own calendar." Then go around the room. Say your numbers out loud. Add them up. If the total is under 30 hours for your whole team, you're doing better than 73% of leadership teams (congrats, you can skip the rest of this newsletter and go actually lead something). If it's 40-60 hours, you're average (which in this context means "acceptably dysfunctional"). If it's over 60 hours, you have a yacht-sized problem (see opening paragraph). Now multiply that weekly total by 42 working weeks. Then multiply by your team's average fully-loaded compensation rate (salary + benefits, divided by 2,080 working hours per year). That number you just calculated? That's not your collaboration investment. That's your collaboration tax. And unlike your actual taxes, this one is optional. (If someone says, "But we NEED all these meetings to stay aligned," you've just identified who benefits most from the current system. Usually, it's the person with the lowest collective EQ who's compensating with individual relationship management. We love them. They're exhausting. We'll address this in Step 3.) Step 2: The Trust Diagnostic (15 minutes, uncomfortable but worth it) Still in that same meeting, ask this question: "On a scale of 1-10, how comfortable are you disagreeing with someone in this room during our meetings—not in a pre-meeting, not in a post-meeting, but in the actual meeting when the whole team is present?" Write down your own answer first. Then go around the room. If everyone says 8+, somebody's lying (probably the person who scheduled three pre-meetings last week). If answers differ by more than 4 points, you don't share a common understanding of your team's emotional infrastructure. If anyone says below 5, you've just identified why the pre-meetings exist. If your K-12 principals or higher ed deans are giving answers different from those of your central office/administrative team, you've identified a systemic problem—trust doesn't cascade; it has to be built at every level. Here's the thing about trust in teams: It's not built through retreats or trust falls or that time you did an escape room and technically escaped, but Susan will NEVER forgive Brad for not listening to the red herrings. Trust is built through successfully navigating disagreement together. Your team doesn't trust each other because they've never practiced disagreeing productively. So they've created an elaborate system of side conversations to avoid disagreement entirely. You can't policy your way out of this. You have to practice your way through it. Step 3: The Decision Rights Map (30 minutes in next meeting) This is where you fix the PQ dysfunction that's causing half your post-meetings. Create a simple chart with three columns: MY DECISION (I decide, I inform you) OUR DECISION (We decide together, consensus required) YOUR DECISION (You decide, you inform me) Then list your top 10 most common decision types. In K-12: budget reallocation, curriculum adoption, staffing changes, facility use, discipline policies, community communication, and program modifications. In higher ed: budget reallocation, academic program changes, enrollment strategy shifts, policy updates, resource distribution, faculty matters, student services changes. Go through each one. Assign it to a column. Watch the discomfort happen when people realize they've been treating "Your Decision" items like "Our Decision" items, which is why everything takes three meetings and someone's always unhappy. If more than 40% of items land in "Our Decision," you have a consensus addiction problem. Leadership teams that require consensus for everything make zero decisions quickly. They make elaborate compromises slowly. There's a difference. And while you're compromising, your teachers are waiting for clarity, your faculty are wondering if anyone's actually in charge, and your students are experiencing the consequences of slow leadership. The goal: Clarity about who decides what. Not consensus about everything. Not dictatorships about anything. Clarity. So people stop reopening decisions that weren't theirs to make and stop avoiding decisions that are. OBJECTION HANDLING "But we don't have time for this meta-conversation about meetings." You just spent 47 hours last week in meetings ABOUT meetings. You don't have time NOT to have this conversation. Also, this isn't meta. This is the actual work. The strategic planning you keep meeting about? That's the distraction. The real work is building a team that can think together efficiently enough to actually execute the strategy you keep strategizing about. You're not too busy to fix this. You're too busy BECAUSE of this. And while you're busy meeting, enrollment decisions are being made by families who won't wait for your cabinet to align, competitive institutions are moving faster, and your best teachers/faculty are wondering if leadership will ever actually lead. "My team needs those pre-meetings to feel prepared." Your team needs those pre-meetings because they don't feel safe being unprepared in front of each other. That's not a preparation problem. That's a psychological safety problem disguised as professional courtesy. Teams with high collective EQ think out loud together. They bring half-formed ideas to meetings and refine them collectively. They disagree productively and leave aligned. Teams with low collective EQ think separately, prepare extensively, perform agreement publicly, then repair privately. Your team is currently doing the second thing. It's costing you 588 hours per year per leader. The bar for "better" is underground. And the opportunity cost? While you're meeting about meetings, other districts/institutions are outpacing you. Not because they're smarter. Because they're faster. THE MATURITY SHIFT Immature leaders think: "We need more meetings to stay aligned." Mature leaders think: "We need better TEAM INTELLIGENCE, so we need fewer meetings." Immature leaders optimize calendar coverage—if it's not on the calendar, it's not important. Mature leaders optimize decision velocity—how fast can we move from question to clarity to action while everyone else is still scheduling pre-meetings? Immature leaders treat pre-meetings as strategic stakeholder management. Mature leaders treat pre-meetings as symptoms of broken team infrastructure that need diagnosis, not optimization. Immature leaders believe slow decision-making demonstrates thoughtfulness. Mature leaders know slow decision-making demonstrates dysfunction (and demonstrates it to everyone who's waiting for leadership to lead—teachers, faculty, students, families, boards, communities). The difference is the difference between managing around your team's limitations and eliminating those limitations. One makes you busy. One makes you effective. One gives you a calendar that looks impressive in screenshots. One gives you time, actually, to lead while the world keeps changing around you. The meeting about the meeting isn't a best practice. It's a red flag wrapped in Outlook invites. And unlike your actual challenges (enrollment shifts, budget pressures, political polarization making every decision feel like navigating landmines, AI disrupting everything, including how you're supposed to lead), this one is 100% fixable. Today. By you. With your team. Your Turn How many hours did YOU spend last week in pre-meetings, actual meetings, and post-meetings for cabinet decisions? Bonus points if you can calculate what that costs in actual dollars using your fully-loaded compensation rate. Double bonus points if you can calculate what that time could have been spent on instead—instructional leadership, strategic thinking, community building, literally anything that serves students instead of serving meeting culture. Drop a comment. Tag the cabinet member who schedules the most pre-meetings (do it cowardly—tag them without naming what they do). Or screenshot this and text it to your entire cabinet with the subject line "Wednesday's agenda just changed." Found value in this? Help other educational leaders discover it: → Repost this with your calculated meeting tax number → Tag a leader who lives in pre-meeting purgatory → Comment with your most absurd "quick sync" story—your story helps others feel less alone The more leaders shift from meeting about meetings to actually making decisions, the better our educational systems become. And given everything happening in education right now—political pressure, financial constraints, enrollment uncertainty, technology disruption—we need leaders who can actually lead, not leaders stuck in meeting purgatory while the world changes around them. Follow @Dr. Joe Hill and @Higher Performance Group for weekly # TEAM INTELLIGENCE insights. Next Issue: "Your Strategic Plan Has Group Project Energy (And Everyone's Doing Their Part Wrong)" We'll explore why your five-year vision feels like that college group project where everyone submitted their section without reading anyone else's, the bibliography has three different citation formats, and somehow you still got a B- because the professor gave up grading it halfway through. Spoiler: You're not having a strategic alignment problem. You're having a "nobody read the Google Doc instructions" problem, and someone keeps editing it without track changes while another person is still working in the old version they downloaded to their desktop three weeks ago. P.S. If you're thinking "I don't have time to turn this newsletter into a facilitation plan for Tuesday's cabinet meeting"—I already did it for you. The GROUP is a free community where every newsletter becomes a ready-to-deploy Leader CORE Lesson and Guide. This week's implementation guide includes: · The Meeting Audit tool · The Trust Diagnostic script · The Decision Rights Map template · Facilitation notes for navigating the discomfort · Discussion prompts for the inevitable "but we're different" objections · Plus adaptations for both K-12 and higher ed contexts Because a superintendent's cabinet operates differently from a university president's cabinet, and the guide honors both. Join The GROUP here - it's free! Think of it as the Costco version of team development. You buy in bulk (one membership, unlimited resources). You save money and time. And unlike Costco, you won't leave with a kayak you don't need and 47 pounds of muffins you'll never finish. Plus, you get access to hundreds of educational leaders across K-12 and higher ed who are also trying to escape meeting hell and understand why their calendar looks like a game of Tetris designed by someone who hates them.  The implementation guides save you hours. The peer conversations? Those might save your sanity and possibly your marriage (because you'll stop working until 9 PM to "catch up" from all the meetings).
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