5 (Faulty) Assumptions That Will Further Shrink Your Enrollment in the Year Ahead

March 7, 2023

Is the world changing?


Nope. It has changed. 


Leading a campus (or a district of campuses) in the new world of work has been more than complex. 


What enhances the struggle is when your assumptions about the future are false. 


Recently, Ms. Becky (my wife) and I embarked on a winter hike that we planned would take a few hours in our home state of Minnesota. The snow and ice on the trail were a bit more than planned, causing us to cancel our dinner plans with friends that evening. 

puzzle pieces

The hike was beautiful, but our delay was discouraging. 


Isn’t it better to know it will be difficult and find it a bit easier than to think things will be easy and find them super challenging?


What’s true in life is especially true in leadership.


Over the past 18 months, I have encountered more than a few delusional leaders working from conventional strategies for bolstering campus enrollment that, in all likelihood, won’t pan out.


Your performance will grow if you get your assumptions dialed in and work your plan with focus. 


Here are the five (faulty) assumptions that will further shrink your enrollment in the year ahead.


1. What worked before is going to work again.


A crisis is both a revealer and an accelerator.


The crisis of the last few years has accomplished two things across every campus. It’s revealed what’s working and what isn’t. And it’s sped up the consequences of both.


While a few systems have seen rapid growth during the crisis, most are recovering. Just last week, I found myself in the middle of an executive leadership conversation hinging on the question, “should we host a town hall meeting to say that we are up in enrollment (over last year) when in reality, we are still 18% down since 2020.”


On the one hand, it is
right to celebrate gains to foster hope, but on the other hand, campus leaders must be clear in “right-sizing” their budgets without confusing their people. 


How can you be up in enrollment and cutting programs right?


Because crisis both reveals and accelerates, perhaps you’re seeing today what your campus would have looked like in 2030 without a healthy course correction. 


As sobering as that might be, perhaps it’s a gift.


If the old
 approach allowed for Lucky Growth (we built it, and they will come), the accelerated decline could be a gift to help you see that a new Leading Growth approach is needed.


If the old approach isn’t replicating growth, trying harder in that space won’t bring different results, no matter how hard you grind.


And if the old model wasn’t working before, it will probably not work again, no matter how sincere you are, how loudly you command your people, or how desperate you feel.


The time has finally come for campus leaders to double down on the mission and experiment with the methods.


2. The building will be the center of education.


At the heart of every declining system is the over-reliance on buildings as the focal point of all learning engagement.


What if the future of transforming lives has left the building? 


By this, I don’t mean that campus sites across the country should abandon gathering. The future of education is (and will always be) in
community. 


Decentralized, distributed, and small group is the future of learning in the new world. 


Somehow, education fell into the assumption that for quality engagement to occur, it was fixed within the construct of a campus (with a mascot), four walls to a classroom, and two covers to a book. 


And that is observed by cramming humans into auditoriums, rows, and other settings where dialogue isn’t really encouraged.


You may still be shocked and frustrated by the surprisingly low return-to-campus attendance trends this semester.


What if the people you’re looking for haven’t left? What if they’ve just left your building? 

 

Plug your nose because this truth stinks, for sure. Many of your learners are gone for good. 


No questions. No arguing. 


Those missing may not be leaving the educational pipeline altogether. They may not even be leaving your system.


They’re just not returning to YOUR building, and perhaps they won’t even after the pandemic is a distant memory.


I’m not saying this is good (I don’t like it either). I am saying it’s real. 


Leaders who cooperate with reality do far better than those who fall victim (and complain about it).


Here’s what’s critical. Your mission isn’t dead. 

  • Your commitment to academic excellence and student success.
  • Your dedication to equity and inclusion.
  • Your partnership with families and the community.
  • Your emphasis on professional development and ongoing learning.
  • Your commitment to accountability and transparency.


But your methods might be on life support.


What if the BUILDING as a method is getting in the way of thriving in delivering your mission?



At the end of 2023, what would it feel like to be ahead again?


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Without a new focus and approach, it's easy to continue to:

➜ Sacrifice self and family on the altar of work.

➜ Overcommit and underdeliver.

➜ Be busy but no longer brilliant.

➜ Juggle more priorities than what we can complete.


Worst of all, other people — other tasks, jobs, and projects — will continue to hijack your life.


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3. You don’t need to take virtual learning that seriously.


The rallying cry – “EVERYONE GET BACK TO THE BUILDING” that so many college presidents and district superintendents have shouted over the last year still surprises me.


Add to that the consistent and critical dismissal of virtual learning as a quality option for mission delivery. I’m not talking about your website, live stream, and social media upgrades. I’m referring to the notion that your online presence is likely underfunded and relegated to the middle of someone’s job description.


Too many campus sites have a Web1 presence as Web2 peaks, and Web3 emerges, yet still wonder why they can’t grow enrollment.


For a primer on Web3 and the “metaverse” in education, I highly recommend reading
What Does Web3 in Education mean for the future of teaching and learning. 


Most campuses spend 90-98% of their learning budget on in-person education in an era where fewer people attend in-person school than ever.


Please hear me out. Each campus MUST do in-person learning exceptionally well.


But you are losing significant traction when your system spends a tiny fraction of its time and resources serving and prospecting your current and future learners in the virtual economy. 


The good news is that sometimes online engagement will lead to in-person. 


Sometimes it doesn’t.


The point is that everyone you want to reach IS online. If you can’t engage people in cyberspace, you miss them and all the opportunity that comes with it.


4. The future will be linear.


There was a season in leadership from the 1980s through the mid-2010s where leadership was more straightforward because progress (in both technology and society) was linear.


There were a few recessions and setbacks along the way, but it was usually only a matter of time until things started moving forward again in a predictable fashion. While that wasn’t true in every organization, it was culturally true across education.


The mid-2010s ushered in the first waves of instability (division, deeper partisanship, rage, and the severe questioning of institutions), all serving as a massive wave disrupting the patterns we knew and had come to trust. 


The pandemic and ensuing global crisis accelerated the destabilization even further.


Leaders of geopolitical thought predict that the future will be unpredictable (how’s that for a prediction?). 


The future will be less linear, unstable, and complex than anything ANYONE has led before. 


This is unchartered territory. Thinking the future will be linear and predictable only sets you and your team up for more heartbreak and anger.


You know the stoic line, “the secret to happiness is low expectations?”


Having lower expectations for predictability and embracing the probability of instability will better prepare you to lead your team and system successfully. 


Agile leaders and teams thrive in periods of rapid change, and if you’re ready for it, you can be one of those leaders and one of those systems.


For more on this, you may want to take another look at my post,
4 Big Signs to Guarantee your Performance Won’t Turn Around.


5.
Running hard like your hair is on fire is the only way to fix this.


Many leaders have been running so hard for so long, grinding under the false hope that the next quarter/new semester/new year will bring new hope.


Has it?


This leaves you with the question, “how long can I run at this pace?”


For most leaders, the meter expired months or years ago. And that leaves you exhausted, looking ahead at an impossible future.


Exhaustion is the gateway to terrible decision-making, moral failure, burnout, ineffectiveness, and chronic underperformance. 


Why? 


Running at an unsustainable pace will leave you too tired to think about innovation and without the energy to dare, risk, or execute.


This has to be the season for you to focus—to find a sustainable pace.


It’s no shock that one of the first casualties of working too hard is a loss of creativity. As 
Adam Grant has pointed out, great ideas take time and margin to develop and often involve experimentation and failure.


And most importantly, creativity is linked to slowing down and creating space for the creative process to ferment and grow (Adam’s 
2016 TED talk would be good therapy right now, by the way).


If finding a sustainable pace has been elusive for you (as it has for most leaders), I’d love to help you find one.
Book a Free Virtual Coffee Here for a pep talk and a free consultation for effectively managing your meeting triage.


Running hard indefinitely isn’t the way to fix a problem—it’s actually the way to break you.




Identify and Break Through Your Growth Barriers.


Enroll Your Team in the Lead Team Institute 


  • What used to work isn’t working anymore. What do I do next? 
  • Why don’t we see results, even when we’re putting in the effort? 
  • What’s the right decision for the future when everything is so uncertain? 


The Institute
is for you if you are a Campus President, District Administrator, or a Public Sector Executive Director looking to Optimize Higher Team Performance. 


Escape the struggle today by joining a vibrant cohort where leaders share strategies and ideas to help each other Reclaim Momentum. 

  • Live Team Kickoff – Fall of 2023
  • 10 Virtual Workshops
  • Live Team Capstone – Spring of 2024
  • Virtual Team Training Resources


Ready to change the trajectory of your campus?


Set up a
Virtual Coffee HERE to learn more. 



More Blog Articles

By HPG Info April 14, 2026
Special Edition: Peer-2-Peer Leadership Roundtable Recap The Builder posture toward disruption — straight from the leaders living it. The loneliest job in American education is an absolute privilege... Said very few superintendents, college presidents, VPs, or provosts. On April 1, eight of them found that room of agreement. A 2025 National Superintendent of the Year. A president rebuilding a community college that guidance counselors told students to avoid. A rural Minnesota superintendent who started teaching kindergartners to code because his state ranked 50th nationally in computer science. A Chicago-area superintendent building partnerships with the private schools his system was architecturally designed to compete against. Sixty minutes. No presentations. No panels. No consultant with a slide deck and a solution. Just the conversation most of them cannot have inside their own institutions — because inside their own institutions, the people in the room report to them. "The pain of this office is a privilege. The reason we bring people into this space is to keep us all propped up, because it's so very important. And it gets pretty lonely in that space — you can't talk about some of the things you're dealing with." — DR. JOE HILL , Host & Founder, Higher Performance Group Here is what they said. And what it demands of your cabinet Monday morning. THE DIAGNOSIS You've Been Treating a Structural Problem Like a Personnel Problem Three numbers opened the session. Not for drama. As ground truth. 1.7 million students lost from higher education since 2010. 1.2 million students lost from K–12 public schools since 2019. $248 billion in global e-learning market growing at 14.2% annually — most of it flowing toward providers who are not you. Then the line most leadership conferences spend three days dancing around: Students and families are not rejecting education. They are rejecting institutional education that has failed to keep pace. The leaders in that room didn't push back. They exhaled. Because they'd been carrying that sentence alone. The instinct when outcomes disappoint is to look at people. Who isn't executing? Who needs to be moved? Our research across 987 leadership teams says that's the wrong question: Most underperformance in educational institutions is not a talent failure. It is a structural failure wearing a talent problem's clothes. The meeting culture that trained your cabinet to manage the temperature instead of the truth. The planning process that produces alignment in October and confusion in March. The decision architecture that routes everything through the leader instead of building collective judgment. None of that shows up in a performance review. All of it shows up in your outcomes. (This is the specific gap THE TEAM INSTITUTE closes — not by optimizing individuals, but by building the collective architecture that allows your best people to actually build. More on that in a moment.) THE FRAMEWORK The Builder Matrix: Which Room Is Your Cabinet Living In? Dr. Hill opened the session with a diagnostic frame that participants returned to throughout the conversation. In any institution navigating disruption, four behavioral types emerge — and they are not personality traits. They are responses to the structural conditions you have built. Builders advance the mission, navigate structural friction, and pay clarity costs others won't. They name what's broken in the room where it's produced. Dreamers are aspirationally aligned and inconsistently present. They describe the future beautifully. Their follow-through is conditional. Climbers contribute strategically to their own advancement. Not malicious — misaligned. They are excellent readers of what the system rewards and respond accordingly. Coasters occupy resources without returning them. They exited emotionally long before they exit physically. Most institutions have more of these than they know — because the system stopped demanding otherwise. The institutions losing students fastest are not the ones with the worst people. They are the ones with the worst structural conditions for their best people. In a volatile, brittle, rapidly shifting environment — a system optimized for Coasters is not just inefficient. It is existentially dangerous. And the Builders inside it are quietly calculating whether the cost of staying is still worth paying. If you recognize your cabinet in the Builder Matrix — and you suspect the weight is sitting in the wrong quadrants — that's the conversation THE TEAM INSTITUTE was built for. Eight months. Sequential development. The structural conditions that allow Builders to build and stop converting Dreamers into Coasters by accident. Whether you work with us or not, here's what the eight leaders in that room figured out. WHAT THE BUILDERS SAID Theme One: Engagement Is the Diagnostic — and Most Institutions Are Reading It Wrong The word that surfaced most consistently was engagement — not as aspiration, but as a measurable gap between what educators believe is happening and what students actually experience. "We did a survey — we asked principals, teachers, and students about engagement. Principals and teachers rated it very high. Students rated it very low. That was a real aha for us." — Dr. Rick Surrency , Superintendent, Putnam County Schools, Florida · 2025 National Superintendent of the Year This is not a Putnam County problem. The gap between administrator belief and student experience is not a communication failure — it is a structural one. Dreamers respond to that survey by improving the narrative. Builders redesign the experience. Dr. Dana Monogue connected the engagement failure directly to structural irrelevance: most of what students are asked to do has no visible connection to their lives or the economy they're entering. "I'm on a personal mission to completely transform the American high school experience. It's just archaic. There are many great models across the country, and I'm trying to learn from as many as possible." — Dr. Dana Monogue, Superintendent, Middleton-Cross Plains Area School District, Wisconsin Dr. Christine Mangino named the same gap from higher education — and named the specific humans producing it. "I don't think guidance counselors in high schools respect community colleges. The things our students were told by their guidance counselors as they were applying to us are horrifyingly painful. It is not okay." — Dr. Christine Mangino, President, Queensborough Community College, New York Theme Two: The K–12 and Higher Education Silo Is the Most Expensive Wall Nobody Maps The most consequential silo in American education doesn't appear on any institution's org chart. It exists between institutions — K–12 and higher education serving the same students with funding formulas that reward separation. "The system has been set up against us to partner with charter, private, independent, religious, micro, home, virtual, and community college. Part of it goes to the entire system of segregated practices that have been codified since 1975." — Dr. Michael Lubelfeld , Superintendent, North Shore School District 112, Illinois Dr. Monogue named the most actionable move in the room: taking sophomore students and staff together to the local community college. Not students alone. Staff. "We need to equip not just our counselors but our teachers" — because teachers shape what students believe is possible after graduation, and most of them have never set foot on a community college campus. Theme Three: AI Is Not a Future Conversation Several participants described AI integration already operational. The range was instructive — from kindergarten coding pipelines in rural Minnesota to AI certification programs launched through a single university partnership in Florida. "We start in kindergarten. We've worked with Jump to create an innovation hub at our middle-senior high school. What we're doing is helping bridge opportunities so that what kids learn in coding applies to something real." — Liam Dawson , Superintendent, St. James Public Schools, Minnesota "We partnered with Columbia University. A professor taught our students about AI at no charge. The teacher eventually became certified in AI. From that teacher, five more became certified. From those teachers, students became certified." — Dr. Rick Surrency, Superintendent, Putnam County Schools, Florida The pattern: Builders find the one person who multiplies. One relationship, scaled. AI integration is a partnership decision, not a curriculum decision. Districts moving fastest have cross-sector relationships already in place. Those without them move at the speed of procurement. That is not fast enough. Theme Four: Vouchers and Choice Are Not a Future Threat. They Are a Present Design Brief. "Out of 10,000 students, over the last several years, we've lost about 900 kids. They are taking their money with them, right out of our budget. We've closed five schools. Every single superintendent in Florida is dealing with this." — Dr. Rick Surrency, Superintendent, Putnam County Schools, Florida "The Alpha School opening in Chicago may not be an existential threat to the public school system. I don't need to judge its merits. What I need to ask is: is there something they're doing that I should be doing? And if so, what's stopping me?" — Dr. Michael Lubelfeld, Superintendent, North Shore School District 112, Illinois Dr. Dr. Nathan S. Schilling, CSBO , whose pre-K–8 Illinois district is structurally separated from the local high school district, named what that wall actually looks like at the student level: "The eighth-to-ninth grade transition in my district happens across a district boundary, not just a building. That means multiple walls, each one adding friction — and none of them appearing on any single institution's org chart." — Dr. Nathan Schilling, Superintendent, Lansing School District 158, Illinois That's not a communication problem between buildings. It's a design problem between systems — and no single leader owns it, which means no single leader fixes it. The Builder response is not to lobby against choice. It is to build something families choose. Your institution is a brand that either generates word of mouth or doesn't. Act accordingly. Theme Five: Teaching People to Teach Is the Faculty Development Gap Nobody Advertises "Faculty are often hired on their scholarship, not necessarily on their teaching. We've invested in the Association of College and University Educators. We've had 400 faculty — full time and part time — go through that program. It's been transformational." — Dr. Catherine Wehlburg, Ph.D. , President, Athens State University, Alabama Athens State's prior learning assessment system gives students credit for verifiable industry credentials. The principle: don't make people sit in a class learning something they already know how to do. The compliance resistance to that idea is enormous. Wehlburg built it anyway. THE PATTERN What Builders Do Differently Across five themes and sixty minutes, a behavioral pattern emerged. The distinction between the Builders in this room and Dreamers describing similar goals was not aspiration. It was action architecture: They cross the wall rather than study it. Surrency partnered with Columbia. Monogue brought teachers to college campuses. Wehlburg built prior learning assessment inside a compliance architecture designed to prevent it. Lubelfeld is building bridges to institutions his system was designed to compete against. They measure what students experience — not what administrators believe. The engagement survey that revealed the gap between teacher perception and student reality is the example. Dreamers believe their read is accurate. Builders go find out. They use enrollment loss as design data. Closing five schools is painful. Closing five schools and restructuring to improve the student experience is a Builder move. The loss is the input, not the verdict. They name the constraint out loud. Mangino named the transfer credit wall in a room of K–12 leaders who had no idea it existed. Most leaders describe symptoms. Builders name the structural source — in the room where it's produced. They find the one person who multiplies. Surrency's AI teacher certified other teachers. Dawson's Jump partnership produced an innovation hub. One relationship, scaled intentionally. This is not luck. It is a resource allocation strategy. They give students real work with real consequences. Not engagement activities. Structural signals about who the work is actually for. MONDAY MORNING Three Moves. This Week. One: Run the Builder Matrix Audit on Your Cabinet Twenty minutes. Alone. Before the week finds you. For each cabinet member: where are they operating right now — and is that a reflection of who they are, or a reflection of what your system has been rewarding? Then ask the harder version: which quadrant are you occupying as the leader? The quadrant you operate from sets the ceiling for every quadrant on your team. A Climber at the top produces a cabinet of strategic Climbers. A Builder at the top creates structural permission for Builders to surface. Two: Name One Structural Condition — Not One Person — That Is Producing Your Worst Outcome In your next cabinet meeting. Not "we need better execution." Something specific and structural. The meeting format that routes every decision through you and trains your team not to think collectively. The planning process that produces alignment in October and confusion in March. When a leader names a structural problem instead of a personnel problem, two things happen: the people quietly blaming themselves exhale — and the people benefiting from the dysfunction get uncomfortable. Both reactions are data. Three: Find Your Builders and Tell Them What You See This week. Individually. Not in a group setting. Builders stay when they believe the cost of staying is worth paying. They leave when they conclude the structural friction is permanent, and nobody with authority sees what they see. You don't need a program to keep your Builders. You need fifteen minutes, their name, and the specific thing you watched them do that mattered. That conversation may be the highest-ROI investment you make this month. THE MATURITY SHIFT Immature leaders think: "If I had better people, I'd have better outcomes." Mature leaders think: "If I had a better system, I'd know which people were actually Builders — and I'd have stopped converting them into Dreamers years ago." Immature leaders run personnel strategies on structural problems. They move the Climbers up, wait the Coasters out, and wonder why the Builders keep leaving. Mature leaders understand that the quadrant distribution in their cabinet is a mirror of the system they've built — and changing the distribution starts with changing the architecture, not the org chart. The 987 leadership teams in our research who moved from 60% capacity to 90% didn't get there by finding better people. They got there by building the structural conditions that allowed the people they already had to operate as Builders. TQ = IQ × EQ × PQ. When the architecture collapses the PQ dimension toward zero, the equation collapses — regardless of how talented the individuals are. Your turn: which quadrant is your cabinet's center of gravity right now? One word. Drop it in the comments. Not as a verdict on your people. As a starting point for the structural conversation that changes it. Tag a Builder on your team — someone you've watched pay clarity costs nobody asked them to pay. They deserve to know you noticed. THE TEAM INSTITUTE The Builder Matrix tells you where the weight is sitting. It doesn't tell you how to move it. That is the work of THE TEAM INSTITUTE. Eight months. Sequential development. Not individual optimization — collective architecture. The trust infrastructure that makes it safe to operate as a Builder. The shared language that makes structural problems nameable in the room where they're produced. The accountability framework that turns insight into institutional change rather than parking-lot conversation. From our research across 987 leadership teams: 3x performance improvement. 29% higher engagement. 27% better organizational outcomes. Zero burnout increase. One requirement: full cabinet participation. You cannot build a Builder's architecture with half a cabinet in the room. Schedule a consultation: https://www.higherperformancegroup.com/team-institute# JOIN THE NEXT ROUNDTABLE · JUNE 3, 2026 You Were Never Meant to Figure This Out Alone. Here is what the April 1 session was not: It was not a conference. Nobody had a keynote. It was not a workshop. Nobody had a workbook. It was not a webinar. Nobody was selling the next program. Here is what it was: senior educational leaders who lead districts of 600 students and colleges of 11,000, from Montana to New York to Florida, sitting in the same room long enough to stop performing and start talking. They surfaced things they cannot name inside their own institutions — because inside their own institutions, the people in the room report to them. The enrollment losses. The faculty dynamics. The board pressure. The cabinet that has learned to give them the version of reality that doesn't cost anything. Sixty minutes later, they left with commitments. Not aspirational ones — specific, named, accountable ones. June 3, 2026 · 10:30 AM CST · 60 Minutes · No cost to attend Topic: Unbuilding the Silos — From Program-Centered Institutions to Partnership-Driven Ecosystems If you are a superintendent, president, provost, or cabinet-level leader who is tired of being the smartest person in a room full of people who report to you — this is the room you have been looking for. Reserve your seat: higherperformancegroup.com/p2p-page FOUND VALUE IN THIS? Help other educational leaders find it: Repost with your answer to the Builder Matrix question: which quadrant is your cabinet's center of gravity right now? Real answers from real leaders are more useful than any framework. Tag a Builder — someone you've watched stay in the work when the structural friction made leaving the easier choice. Name them specifically. They deserve to hear it publicly. Comment with one structural condition — not one person — that you are done letting produce the outcomes it has been producing. The more educational leaders who move from personnel strategies to structural ones, the better our institutions become. Follow DR. JOE HILL and Higher Performance Group for weekly Team Intelligence insights.
By HPG Info April 7, 2026
Special Edition: Peer-2-Peer Leadership Roundtable Recap The Builder posture toward disruption — straight from the leaders living it. The loneliest job in American education is an absolute privilege... Said very few superintendents, college presidents, VPs, or provosts. On April 1, eight of them found that room of agreement. A 2025 National Superintendent of the Year. A president rebuilding a community college that guidance counselors told students to avoid. A rural Minnesota superintendent who started teaching kindergartners to code because his state ranked 50th nationally in computer science. A Chicago-area superintendent building partnerships with the private schools his system was architecturally designed to compete against. Sixty minutes. No presentations. No panels. No consultant with a slide deck and a solution. Just the conversation most of them cannot have inside their own institutions — because inside their own institutions, the people in the room report to them. "The pain of this office is a privilege. The reason we bring people into this space is to keep us all propped up, because it's so very important. And it gets pretty lonely in that space — you can't talk about some of the things you're dealing with." — DR. JOE HILL , Host & Founder, Higher Performance Group Here is what they said. And what it demands of your cabinet Monday morning. THE DIAGNOSIS You've Been Treating a Structural Problem Like a Personnel Problem Three numbers opened the session. Not for drama. As ground truth. 1.7 million students lost from higher education since 2010. 1.2 million students lost from K–12 public schools since 2019. $248 billion in global e-learning market growing at 14.2% annually — most of it flowing toward providers who are not you. Then the line most leadership conferences spend three days dancing around: Students and families are not rejecting education. They are rejecting institutional education that has failed to keep pace. The leaders in that room didn't push back. They exhaled. Because they'd been carrying that sentence alone. The instinct when outcomes disappoint is to look at people. Who isn't executing? Who needs to be moved? Our research across 987 leadership teams says that's the wrong question: Most underperformance in educational institutions is not a talent failure. It is a structural failure wearing a talent problem's clothes. The meeting culture that trained your cabinet to manage the temperature instead of the truth. The planning process that produces alignment in October and confusion in March. The decision architecture that routes everything through the leader instead of building collective judgment. None of that shows up in a performance review. All of it shows up in your outcomes. (This is the specific gap THE TEAM INSTITUTE closes — not by optimizing individuals, but by building the collective architecture that allows your best people to actually build. More on that in a moment.) THE FRAMEWORK The Builder Matrix: Which Room Is Your Cabinet Living In? Dr. Hill opened the session with a diagnostic frame that participants returned to throughout the conversation. In any institution navigating disruption, four behavioral types emerge — and they are not personality traits. They are responses to the structural conditions you have built. Builders advance the mission, navigate structural friction, and pay clarity costs others won't. They name what's broken in the room where it's produced. Dreamers are aspirationally aligned and inconsistently present. They describe the future beautifully. Their follow-through is conditional. Climbers contribute strategically to their own advancement. Not malicious — misaligned. They are excellent readers of what the system rewards and respond accordingly. Coasters occupy resources without returning them. They exited emotionally long before they exit physically. Most institutions have more of these than they know — because the system stopped demanding otherwise. The institutions losing students fastest are not the ones with the worst people. They are the ones with the worst structural conditions for their best people. In a volatile, brittle, rapidly shifting environment — a system optimized for Coasters is not just inefficient. It is existentially dangerous. And the Builders inside it are quietly calculating whether the cost of staying is still worth paying. If you recognize your cabinet in the Builder Matrix — and you suspect the weight is sitting in the wrong quadrants — that's the conversation THE TEAM INSTITUTE was built for. Eight months. Sequential development. The structural conditions that allow Builders to build and stop converting Dreamers into Coasters by accident. Whether you work with us or not, here's what the eight leaders in that room figured out. WHAT THE BUILDERS SAID Theme One: Engagement Is the Diagnostic — and Most Institutions Are Reading It Wrong The word that surfaced most consistently was engagement — not as aspiration, but as a measurable gap between what educators believe is happening and what students actually experience. "We did a survey — we asked principals, teachers, and students about engagement. Principals and teachers rated it very high. Students rated it very low. That was a real aha for us." — Dr. Rick Surrency , Superintendent, Putnam County Schools, Florida · 2025 National Superintendent of the Year This is not a Putnam County problem. The gap between administrator belief and student experience is not a communication failure — it is a structural one. Dreamers respond to that survey by improving the narrative. Builders redesign the experience. Dr. Dana Monogue connected the engagement failure directly to structural irrelevance: most of what students are asked to do has no visible connection to their lives or the economy they're entering. "I'm on a personal mission to completely transform the American high school experience. It's just archaic. There are many great models across the country, and I'm trying to learn from as many as possible." — Dr. Dana Monogue, Superintendent, Middleton-Cross Plains Area School District, Wisconsin Dr. Christine Mangino named the same gap from higher education — and named the specific humans producing it. "I don't think guidance counselors in high schools respect community colleges. The things our students were told by their guidance counselors as they were applying to us are horrifyingly painful. It is not okay." — Dr. Christine Mangino, President, Queensborough Community College, New York Theme Two: The K–12 and Higher Education Silo Is the Most Expensive Wall Nobody Maps The most consequential silo in American education doesn't appear on any institution's org chart. It exists between institutions — K–12 and higher education serving the same students with funding formulas that reward separation. "The system has been set up against us to partner with charter, private, independent, religious, micro, home, virtual, and community college. Part of it goes to the entire system of segregated practices that have been codified since 1975." — Dr. Michael Lubelfeld , Superintendent, North Shore School District 112, Illinois Dr. Monogue named the most actionable move in the room: taking sophomore students and staff together to the local community college. Not students alone. Staff. "We need to equip not just our counselors but our teachers" — because teachers shape what students believe is possible after graduation, and most of them have never set foot on a community college campus. Theme Three: AI Is Not a Future Conversation Several participants described AI integration already operational. The range was instructive — from kindergarten coding pipelines in rural Minnesota to AI certification programs launched through a single university partnership in Florida. "We start in kindergarten. We've worked with Jump to create an innovation hub at our middle-senior high school. What we're doing is helping bridge opportunities so that what kids learn in coding applies to something real." — Liam Dawson , Superintendent, St. James Public Schools, Minnesota "We partnered with Columbia University. A professor taught our students about AI at no charge. The teacher eventually became certified in AI. From that teacher, five more became certified. From those teachers, students became certified." — Dr. Rick Surrency, Superintendent, Putnam County Schools, Florida The pattern: Builders find the one person who multiplies. One relationship, scaled. AI integration is a partnership decision, not a curriculum decision. Districts moving fastest have cross-sector relationships already in place. Those without them move at the speed of procurement. That is not fast enough. Theme Four: Vouchers and Choice Are Not a Future Threat. They Are a Present Design Brief. "Out of 10,000 students, over the last several years, we've lost about 900 kids. They are taking their money with them, right out of our budget. We've closed five schools. Every single superintendent in Florida is dealing with this." — Dr. Rick Surrency, Superintendent, Putnam County Schools, Florida "The Alpha School opening in Chicago may not be an existential threat to the public school system. I don't need to judge its merits. What I need to ask is: is there something they're doing that I should be doing? And if so, what's stopping me?" — Dr. Michael Lubelfeld, Superintendent, North Shore School District 112, Illinois Dr. Dr. Nathan S. Schilling, CSBO , whose pre-K–8 Illinois district is structurally separated from the local high school district, named what that wall actually looks like at the student level: "The eighth-to-ninth grade transition in my district happens across a district boundary, not just a building. That means multiple walls, each one adding friction — and none of them appearing on any single institution's org chart." — Dr. Nathan Schilling, Superintendent, Lansing School District 158, Illinois That's not a communication problem between buildings. It's a design problem between systems — and no single leader owns it, which means no single leader fixes it. The Builder response is not to lobby against choice. It is to build something families choose. Your institution is a brand that either generates word of mouth or doesn't. Act accordingly. Theme Five: Teaching People to Teach Is the Faculty Development Gap Nobody Advertises "Faculty are often hired on their scholarship, not necessarily on their teaching. We've invested in the Association of College and University Educators. We've had 400 faculty — full time and part time — go through that program. It's been transformational." — Dr. Catherine Wehlburg, Ph.D. , President, Athens State University, Alabama Athens State's prior learning assessment system gives students credit for verifiable industry credentials. The principle: don't make people sit in a class learning something they already know how to do. The compliance resistance to that idea is enormous. Wehlburg built it anyway. THE PATTERN What Builders Do Differently Across five themes and sixty minutes, a behavioral pattern emerged. The distinction between the Builders in this room and Dreamers describing similar goals was not aspiration. It was action architecture: They cross the wall rather than study it. Surrency partnered with Columbia. Monogue brought teachers to college campuses. Wehlburg built prior learning assessment inside a compliance architecture designed to prevent it. Lubelfeld is building bridges to institutions his system was designed to compete against. They measure what students experience — not what administrators believe. The engagement survey that revealed the gap between teacher perception and student reality is the example. Dreamers believe their read is accurate. Builders go find out. They use enrollment loss as design data. Closing five schools is painful. Closing five schools and restructuring to improve the student experience is a Builder move. The loss is the input, not the verdict. They name the constraint out loud. Mangino named the transfer credit wall in a room of K–12 leaders who had no idea it existed. Most leaders describe symptoms. Builders name the structural source — in the room where it's produced. They find the one person who multiplies. Surrency's AI teacher certified other teachers. Dawson's Jump partnership produced an innovation hub. One relationship, scaled intentionally. This is not luck. It is a resource allocation strategy. They give students real work with real consequences. Not engagement activities. Structural signals about who the work is actually for. MONDAY MORNING Three Moves. This Week. One: Run the Builder Matrix Audit on Your Cabinet Twenty minutes. Alone. Before the week finds you. For each cabinet member: where are they operating right now — and is that a reflection of who they are, or a reflection of what your system has been rewarding? Then ask the harder version: which quadrant are you occupying as the leader? The quadrant you operate from sets the ceiling for every quadrant on your team. A Climber at the top produces a cabinet of strategic Climbers. A Builder at the top creates structural permission for Builders to surface. Two: Name One Structural Condition — Not One Person — That Is Producing Your Worst Outcome In your next cabinet meeting. Not "we need better execution." Something specific and structural. The meeting format that routes every decision through you and trains your team not to think collectively. The planning process that produces alignment in October and confusion in March. When a leader names a structural problem instead of a personnel problem, two things happen: the people quietly blaming themselves exhale — and the people benefiting from the dysfunction get uncomfortable. Both reactions are data. Three: Find Your Builders and Tell Them What You See This week. Individually. Not in a group setting. Builders stay when they believe the cost of staying is worth paying. They leave when they conclude the structural friction is permanent, and nobody with authority sees what they see. You don't need a program to keep your Builders. You need fifteen minutes, their name, and the specific thing you watched them do that mattered. That conversation may be the highest-ROI investment you make this month. THE MATURITY SHIFT Immature leaders think: "If I had better people, I'd have better outcomes." Mature leaders think: "If I had a better system, I'd know which people were actually Builders — and I'd have stopped converting them into Dreamers years ago." Immature leaders run personnel strategies on structural problems. They move the Climbers up, wait the Coasters out, and wonder why the Builders keep leaving. Mature leaders understand that the quadrant distribution in their cabinet is a mirror of the system they've built — and changing the distribution starts with changing the architecture, not the org chart. The 987 leadership teams in our research who moved from 60% capacity to 90% didn't get there by finding better people. They got there by building the structural conditions that allowed the people they already had to operate as Builders. TQ = IQ × EQ × PQ. When the architecture collapses the PQ dimension toward zero, the equation collapses — regardless of how talented the individuals are. Your turn: which quadrant is your cabinet's center of gravity right now? One word. Drop it in the comments. Not as a verdict on your people. As a starting point for the structural conversation that changes it. Tag a Builder on your team — someone you've watched pay clarity costs nobody asked them to pay. They deserve to know you noticed. THE TEAM INSTITUTE The Builder Matrix tells you where the weight is sitting. It doesn't tell you how to move it. That is the work of THE TEAM INSTITUTE. Eight months. Sequential development. Not individual optimization — collective architecture. The trust infrastructure that makes it safe to operate as a Builder. The shared language that makes structural problems nameable in the room where they're produced. The accountability framework that turns insight into institutional change rather than parking-lot conversation. From our research across 987 leadership teams: 3x performance improvement. 29% higher engagement. 27% better organizational outcomes. Zero burnout increase. One requirement: full cabinet participation. You cannot build a Builder's architecture with half a cabinet in the room. Schedule a consultation: https://www.higherperformancegroup.com/team-institute# JOIN THE NEXT ROUNDTABLE · JUNE 3, 2026 You Were Never Meant to Figure This Out Alone. Here is what the April 1 session was not: It was not a conference. Nobody had a keynote. It was not a workshop. Nobody had a workbook. It was not a webinar. Nobody was selling the next program. Here is what it was: senior educational leaders who lead districts of 600 students and colleges of 11,000, from Montana to New York to Florida, sitting in the same room long enough to stop performing and start talking. They surfaced things they cannot name inside their own institutions — because inside their own institutions, the people in the room report to them. The enrollment losses. The faculty dynamics. The board pressure. The cabinet that has learned to give them the version of reality that doesn't cost anything. Sixty minutes later, they left with commitments. Not aspirational ones — specific, named, accountable ones. June 3, 2026 · 10:30 AM CST · 60 Minutes · No cost to attend Topic: Unbuilding the Silos — From Program-Centered Institutions to Partnership-Driven Ecosystems If you are a superintendent, president, provost, or cabinet-level leader who is tired of being the smartest person in a room full of people who report to you — this is the room you have been looking for. Reserve your seat: higherperformancegroup.com/p2p-page FOUND VALUE IN THIS? Help other educational leaders find it: Repost with your answer to the Builder Matrix question: which quadrant is your cabinet's center of gravity right now? Real answers from real leaders are more useful than any framework. Tag a Builder — someone you've watched stay in the work when the structural friction made leaving the easier choice. Name them specifically. They deserve to hear it publicly. Comment with one structural condition — not one person — that you are done letting produce the outcomes it has been producing. The more educational leaders who move from personnel strategies to structural ones, the better our institutions become. Follow DR. JOE HILL and Higher Performance Group for weekly Team Intelligence insights.
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