Why The Health Of Your Lead Team Matters (And A Tool To Help Improve It)

September 12, 2022

Why does the health of your leadership team matter?


Healthy teams build reliable systems. Period. I have never observed an unhealthy team that was not stealing the trust, time, and focus of those it was employed to serve. 


We have all worked in unhealthy systems and have a few stories to tell, right?

Healthy systems build healthy culture. Healthy culture attracts (and keeps) your best talent.

 

This is a universal truth seen in our everyday off-campus engagements as well. 


  • At Zappos or Southwest: Healthy teams deliver better service
  • At Costco or Trader Joe’s: Healthy teams yield strong customer loyalty


What is team health?

We often think of ‘healthy’ as being a human characteristic. We consider those healthy behaviors if we take care of ourselves, eat well, and exercise regularly. So how do we translate “healthy” to a team?


Like humans, teams are living organisms.


Teams carry emotions, encounter conflicts, and seek a sense of purpose. Since we spend so much effort on measuring our human health (e.g., weight, blood pressure, body fat, etc.), it makes sense that we should also invest time in measuring team health.


How to measure team health?

For decades, campus systems have conducted employee opinion surveys around organizational climate and culture. They are delivered to your inbox under many names: employee engagement, employee satisfaction, employee commitment, or employee attitudes. 


It’s probably safe to say nearly zero people get excited when it comes time to take the annual employee satisfaction survey. 

Am I right, or am I right?


Employee engagement is the byproduct of team health, and it matters—a lot. In fact, according to a recent Gallup report, organizations with the highest employee engagement outperformed their competitors by 2.5 times. That same Gallup report found that 70% of the U.S. workforce was disengaged, and 20% are actively working to sabotage your system’s strategic objectives. 


What was the number one influencer of team health? The leader’s and the Lead Team’s performance. 


Change is inevitable. Irrelevance isn’t.


But the reality is that far too many campuses aren’t shifting quickly enough.


That’s why I’m on tour with the RECLAIM MOMENTUM {LIVE} Keynote. It’s a value-packed event where we’ll dissect the 6 Lead Measures of Building Irresistible Campus Culture and get equipped with a framework to lead successful change with less resistance.

Register Here

Here are three reactions that I regularly hear from average leaders:


“Team health doesn’t really matter. People will do the job I need because I pay them well.” 


You could be correct, but only if they do simple and repetitive work. For teams who lead people or whose job requires creativity or judgment, the evidence is overwhelming that engagement makes a HUGE difference in their ability to contribute to the institution's goals. 


“My team’s health seems ok. I don’t think it is a problem.”


You may be right, but considering the high disengagement rates, the odds are against you. How would you know for sure?


“My team is beyond hope. Improving their engagement is a lost cause, so I will put my energies elsewhere.”


That's also problematic. Giving up on your Lead Team is giving up on your culture and community. Where your top team goes, so goes the culture. Healthy leaders create healthy culture. 


This is also true if you flip it around. 


The thing that is so powerful about disengagement is that there are so many ways to improve it with such little investment. 


The first (and most potent) step is to start measuring the health of your team and lovingly confront your reality. 


Here is the best news of all. Measuring team health does not need to be a mystery. The narrative can actually pivot from:


“I think our team communicates well”
To - Our team COMMUNICATION score was 3.7 out of 5.


“I think our team connects well with each other”
To – Our team CONNECTION score was 3.1 out of 5. 


“I think our team is aligned with our goals and strategies”
To – Our team ALIGNMENT score was 4.2 out of 5. 


“I think our team is ready to take on a few more new initiatives”
To – Our team CAPACITY score was 2.9 out of 5. 


“I think our team’s performance is out of this world”
To – Our team EXECUTION score was 3.8 out of 5. 


“I think our team operates within a highly reliable system”
To – Our SYSTEMS score was 4.0 out of 5.


Like a fine gemstone, your team culture has facets that, when healthy, become vividly brilliant and attractive to your world. 


These facets are the Lead Measures of your system’s culture:


  1. Communication: The quality of the exchange of internal and external information between leaders and teams. 
  2. Connection: The quality of leader-to-leader relationships and team collaboration. 
  3. Alignment: The aspiration to achieve the same vision through common values, strategies, and goals. 
  4. Capacity: The quality of the conditions allowing for the team to produce at high levels of performance.
  5. Execution: The quality of the team’s ability to take action upon its highest priorities. 
  6. System: The quality of reliable principles and procedures that work as an interconnected network to maximize mission delivery. 

 

Remember: Measuring team health is just one step toward better employee engagement, but this alone is often enough to trigger surprising improvements in team performance. 


Your “Game On” Switch

The Lead Team 360™ Survey is a highly reliable instrument used across hundreds of campus and district sites in the U.S. 

As your organization faces increasing internal and external challenges, the effectiveness of teams in delivering on performance goals will become a key source of difference between those systems that are successful and those that fall behind their competition. 


The Higher Performance Lead Team 360™ is a proven and effective tool to promote social awareness and create transparency in communication through trust, sharing, and increased clarity towards your organization’s expected goals and behaviors. The overall purpose of this feedback process is to optimize Higher team Performance in the Lead Measures of Culture (mentioned above). 


If you are a campus or district leader struggling with average team performance, you will want to access this FREE assessment tool. 


This semester, HPG is offering the Lead Team 360™ FREE to qualified leaders committed to administering the diagnostic across their executive and leadership team(s) of 10 or more. 


Schedule your pre-qualifying call with us with two simple clicks.


Schedule a Call

Change is inevitable. Irrelevance Isn't.


What’s your strategy to RECLAIM YOUR MOMENTUM?


I’m hosting virtual coffee sessions with campus, district, and building leaders this fall to discuss the challenges of leading beyond crisis, where I will share the tips and tools to Reclaim Your Advantage. 


It’s time to build (not rebuild) capacity to lead the uncharted territory ahead. 


You get pushback, opposition, confusion, and anger without a proven strategy.


With better practice, you’ll be equipped to lead something more significant and more impactful than you might ask or imagine. 


Claim your Virtual Coffee here.


Remember, average performance is a choice. 


Trade up for Higher Performance here.

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Higher Ed Transformation: AI-Powered Mental Health Support ❌ The "Smart" Approach (Actually Stupid): "Innovative Digital Wellness Ecosystem Leveraging Artificial Intelligence" "In response to evolving student needs and technological advancement opportunities, we are launching a comprehensive digital wellness ecosystem that leverages artificial intelligence and machine learning algorithms to provide personalized mental health support interventions..." ✅ The Brilliant Approach (Human-Friendly): "Get Mental Health Help Before You're in Crisis" What students want: You want to feel better without waiting three weeks for a counseling appointment. The problem: You're struggling with anxiety or depression, but you're not "sick enough" for crisis help. You suffer alone until things get really bad. What we do: Text our AI counselor anytime, day or night (completely private) Get immediate help tailored to your specific situation Connect with human counselors when you're ready The result: Universities using this system see a 60% decrease in students in crisis and a 45% increase in students completing their degrees. The Pattern Every Brilliant Leader Must See Notice the transformation: Confusing messages focus on the institution and use big words to sound impressive Clear messages focus on the person's problem using words they actually use The brilliant leaders understand: Smart words are simple words Simple words are scalable across all audiences Scalable words create a sustainable impact Sustainable impact is the only measure of true intelligence If you can't explain it simply, you don't understand it well enough to lead it. The ROI of Speaking Clearly The numbers prove clarity wins: Organizations with simple, clear messaging see email marketing returns of $36-$40 for every dollar spent Systems that test their messaging for clarity generate ROI improvements of up to 760% Teams that communicate simply create breakthrough performance that scales Your fancy vocabulary isn't impressing anyone—it's costing you everything. Transform Your Team's Communication Intelligence The Clarity Test Step 1: Take your most important initiative Step 2: Explain it in simple, human language Step 3: If you can't, you don't understand it well enough to lead it The gap between complex and simple is the gap between failure and success. Three Questions Every Brilliant Leader Must Answer Would any parent understand what problem this solves? Can anyone follow the steps to solve it? Would people actually care about the outcome? Team Intelligence Discussion Protocol For your next leadership team meeting: The Clarity Audit: Have each team member explain your most important campus initiative in simple, everyday language Compare responses—how different are they? Which explanations would actually help someone? The Jargon Purge: List every fancy word you use to describe your work Replace each with a word a 13-year-old knows Test the new version with actual people The Kindness Check: Review your current website, emails, and presentations Ask: "Are we being kind to the people we're trying to help?" Remember: To be unclear is to be unkind The Choice Every Brilliant Leader Must Make You can sound smart or be effective. You can impress colleagues or help students. You can use fancy words or create real change. You cannot do both. "I would not give a fig for the simplicity that exists on this side of complexity; but I would give my life for the simplicity that exists on the far side of complexity." —Oliver Wendell Holmes The most brilliant leaders consistently choose clarity over complexity. They've done the hard work of mastering complexity so they can deliver simplicity. They've wrestled with the big ideas so they can explain them in small words. They've earned the right to speak like a human being instead of a textbook. Because smart words are simple words. Simple words scale. Scalable words create sustainable impact. And sustainable impact is what brilliant leadership actually looks like. Ready to Lead with True Intelligence?  Stop hiding your brilliance behind big words. Start communicating with the clarity that creates change.
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