4 Big Signs to Guarantee Your Performance Won't Turn Around

August 9, 2022

Got gaps?


How do you know whether your performance is going to turn around?


That’s a great question.

So many leaders I serve are trying to turn their campus performance around. 


Some are academic, others are operational. Both impact reputation and demand. 


Sometimes that means moving a stuck or declining project into growth. Other times, they sense they’re losing momentum and want to gain a foothold for tomorrow.

tennis ball stuck in fence

These are tumultuous times for so many campus leaders as entire systems are being disrupted.


Good news… You are not alone and have friends in the hotel industry, movie theatres, taxi companies, news, music industry, churches, restaurant industry, and malls – all struggling with seismic shifts in how people currently behave.


It’s hard to be a cab company in an era of Lyft, a grocery store in the era of UberEats, a theatre in the era of Hulu, Amazon Prime, Netflix, and Apple TV, a brick-and-mortar store in the era of Amazon, or a church in the era of a million online options and the rise of post-modern America.


Likewise, every institutional leader is hoping to snap their fingers and magically go back to 1990 where they were the best (and perhaps only) show in town. 


In light of all that, how do you know if your system will stay viable (in demand) in the year 2030? 


I’m an optimist and a prisoner of hope. I believe you can do far more than you can imagine, and that the future is abundantly bright. I’ve also seen campus leaders spin their wheels while fight losing battles left and right. Nobody wants to be the person forced to sell CDs in the age of Spotify. 


Unwittingly, many of you are doing just that. 


Community trust and your capture rate of students is lower than most leaders desire or know how to manage. So, how do you know whether things will turn around?


While that’s tough to answer universally, there are common patterns I’ve seen in leadership that are worth naming.


Here are four big signs to guarantee your performance won’t turn around. 


These are gut checks, so buckle up…


1. You’re Jamming What Worked (In The Past) Into A World That No Longer Exists


At the most basic level, too many leaders try to revive what was in demand in the past rather than find what will work in their current reality. That’s understandable for a few reasons.

First, most humans are wired to be most comfy with the known than with the unknown. 


If you remember something that worked, it’s easier to say “let’s spin that wheel again” than trying to blaze an unknown trail into the future. 


Building a nicer, shinier taxi fleet is an easier-to-grasp idea than imagining the day when people use private car sharing to hail rides off an app.


Second, the past has a nostalgia the future never does. We tend to romanticize the past and worry about the future, and leaders easily forget how innovative and controversial some of the things were a decade ago (think 1000 songs in your pocket, using your credit card online, or checking out your own groceries).


I’m not against the past at all, but if most of your efforts are spent trying to revive what worked yesterday, you’re probably going to have a less preferable tomorrow.


Ask yourself, is most of your energy spent trying to revive what was, or build what will be? Your response will be the palm-read of your future.


2. Your Metrics Are Tethered To The Past, Not To The Future


Every leader has metrics they track, but often leaders track the wrong metrics. Tracking overall enrollment, retention, course completion, and graduation rates are necessary, but when you only see general data, you can get into long debates about what it means. 15 people will come up with 15 reasons why things are flat or underperforming. 


The smarter we are, the better excuses we can generate for why performance is lacking. 


Rather than tracking conventional data, you might start tracking demographic data. How many young families new to your community are you seeing? How many single parent homes are you serving?


Tracking demographics can show you trends (either positive or negative trends) that give you information on whether there’s light at the end of your current tunnel.


And don’t ignore the internet. A ridiculous number of campus leaders either don’t track their online data or don’t know what to do with what they find beyond knowing whether it’s growing or not growing.


Google Analytics and social apps can give you a crazy amount of data on who you’re reaching or not reaching (I know, this is scary, but this is the world we live in and I’m trusting you’re a leader who is committed to using these stats to make the world a better place.) 

For example, I know the bulk of the readers of this blog are between 35-45 years of age, and the top cities for my readers and listeners (hello Minneapolis, Phoenix, Atlanta, New York, Los Angeles, and London…).


What are some specific digital artifacts that you might want to track to see if you’re making inroads or not?


Side Note: You might do community focus groups with people curious about your campus/district and others who have recently left for another to discover what’s what.


You tend to manage what you measure. So, measure better.


Change is inevitable. Irrelevance isn’t.


But the reality is that far too many campuses aren’t shifting quickly enough.


That’s why I’m on tour with the RECLAIM MOMENTUM {LIVE} Keynote. It’s a value-packed event where we’ll dissect the 6 Lead Measures of Building Irresistible Campus Culture and get equipped with a framework to lead successful change with less resistance.

Register Here


3. You’re More Committed to the Method Than You Are To the Mission


This is one of the most telling signs of the success or demise of your turn around. Ask yourself: Are you more committed to the method than you are to the mission?


Even though almost everyone I ask answers that question by saying “the mission,” reality suggests differently.


Fundamentally in an era of massive disruption, the mission is fixed. The methods flex.


The market for the mission never goes away, it just changes.


The mission is:

✅ Transportation. The method is taxis, Uber or Lyft.

✅ Photography. The method is Instagram and smartphones, or film and printed pictures.

✅ Travel. The method is a hotel or Airbnb. 


In education, the mission is to prepare students for their preferred future. The method is on- campus learning, virtual learning, public schools, private schools, 4-year university, 2-year transfer colleges, certification programs, workforce, etc.


Here’s the bottom line: To preserve the mission, you must constantly reinvent the method.


I love writing. My blog has doubled in downloads each month since 2021 and it’s been a much bigger success than I ever dreamed. My colleagues ask me if I’ll write forever. When I tell them no, they often look surprised.


Here’s why I say no: My mission isn’t blogging. It’s just a method. My mission is to optimize higher team performance. Right now, blogging is a great method. When it stops being effective—or before it stops being effective—I’ll reinvent.


4. You Constantly Criticize The People Who Are Gaining Traction 


A final sign that you will get and stay stuck is when you persistently criticize the people in your sector who are gaining traction.


It’s easy to hate the innovators, to make fun of the next-gen learning providers. Those who are bending or breaking tradition or who just don’t understand the value of a conventional “campus experience.”


At a more sinister level, you may even villainize the motives of people who are reinventing the learning experience.


So often leaders on the decline adopt a critical spirit about everything around them.


Just stop. Adopt a critical mind, not a critical spirit. 


Great leaders have critical minds, not critical spirits.


Be a student. Study what’s working and examine what you do because of past practice rather than impact. Study it hard enough until you understand it. 


Stop the eye-rolling. 

Listen. Learn. 

Humble yourself.


A critical mind will figure out why certain things are working and why other things aren’t. A critical spirit shuts down all learning and will accelerate your expiration date. 


Stop being a critic. As a student, you’ll be far more likely to push against the gravitational pull of average, underperformance, and obsolescence. 


Change is inevitable. Irrelevance Isn't.


What’s your strategy to prepare for the future? What’s your strategy for leading change?


I’m on a coast-to-coast tour with the RECLAIM MOMENTUM {LIVE} Keynote. It’s a value-packed event where we’ll:

✅ Dissect the 6 Lead Measures of Building Irresistible Campus Culture 

✅ Equip your team with a framework to lead effective change with less resistance. 


Register Here

It’s time to get a framework for leading that change that doesn't tear your campus apart. 


Without a solid strategy, all you get is pushback, opposition, confusion, and anger.


With a proven strategy, you’ll become equipped to lead something bigger and more impactful than you might ask or imagine. 


Register for RECLAIM MOMENTUM {LIVE} HERE


Keep ‘er growing!




More Blog Articles

By HPG Info April 1, 2025
The Antifragile Navigating Between Government's New Policy and Enduring Campus Purpose In today's volatile educational landscape, mere survival is insufficient. Fragile institutions will shatter under pressure, resilient ones may endure but remain unchanged, while truly antifragile campus leadership thrives amidst disruption. As federal directives radically reshape the educational terrain, the most effective leaders recognize that this moment demands more than defensive posturing or passive resilience—it requires transformative adaptation that converts challenge into advantage. The best campus leaders make difficult choices: they plug their noses through uncomfortable transitions, check their gut instincts when cherished programs face scrutiny, and decisively shift from the back foot of defensiveness to the front foot of progress and performance. They understand that reaction without reflection risks compromising institutional integrity, while calculated, purpose-driven responses can position their institutions to emerge stronger than before. This antifragile approach—where institutions actually gain strength from disorder—represents the only viable path forward in a landscape where traditional resilience merely maintains the status quo. Leaders who recognize this fundamental truth are positioned to transform their institutions rather than merely preserve them. Here are four crucial pivots campus leaders must make to navigate these turbulent waters: Pivot 1: From Labeled Initiatives to Embedded Values New Policy Challenge : Government directives are targeting specific language and programs labeled as diversity, equity, and inclusion initiatives. Funding cuts threaten institutions that maintain such explicitly labeled programs. Required Pivot : Rather than merely renaming programs or stripping websites of certain terminology, visionary campus leaders have been embedding these values directly into operational frameworks for years. "We admit every qualified student," explains one university president. "The second we decided to admit every qualified student and adjust with that and grow with that, our student body became completely representative of all family backgrounds and socioeconomic levels." This merit-based, egalitarian approach transcends political flashpoints. It doesn't require special goals or committees—just clear admissions standards, accessible pathways to qualification, and systems supporting student success regardless of background. The pivot requires moving from symbolic statements to structural systems that naturally produce representative outcomes. Pivot 2: From Hidden Impact to Visible Value New Policy Challenge : Research grants and innovative projects are being canceled based on surface-level assessments rather than substantive evaluation. As one campus leader notes, "The reasons they're giving for elimination of these grants are almost always wrong. They don't have the information down to the grant level." Required Pivot : Campus leaders must make the "invisible hand" of their innovation visible to all stakeholders. This invisible hand operates largely unseen by the public yet powers technological breakthroughs we take for granted. As one leader describes it, academic science "underpins all of the technological breakthroughs" we use daily. Tesla vehicles are "based on thousands of academic inventions and discoveries." Your iPhone? A product of "literally hundreds of thousands of academic articles, academic research, all of which is invisible." Campus innovation extends far beyond technology. Health initiatives, environmental solutions, and social programs emerging from campus labs and classrooms solve complex problems facing communities nationwide. When these projects face funding cuts, we lose not just immediate benefits but long-term societal advancement. Research by Valero and Van Reenen (2019) found that increases in university research significantly drive economic growth within regions, with spillover effects extending up to 100 miles from campus locations. Additionally, Moretti's (2021) work shows that campus innovation hubs create five additional local jobs for every direct innovation position. The pivot requires systematically documenting and communicating these impacts—"leaving for the record," as one leader puts it, exactly what each project accomplishes and why it matters to national interests. Pivot 3: From Reactive Defense to Proactive Service New Policy Challenge : New administrations naturally set new priorities, expecting campus institutions to rapidly align with these shifts or face defunding. Required Pivot : Instead of defensively protecting the status quo, forward-thinking leaders are "regrouping to be of service to the new trajectories." This means asking fundamental questions: How can our campus better serve national priorities while maintaining our core mission? How might we reframe our essential work to demonstrate alignment with new directions held within the dynamic of our community's greatest values? The pivot requires recognizing that campus institutions are a national asset of unbelievable value to the country and its ultimate success. There's no way to [reach national goals] without robust, in-demand, and profitable colleges and universities. The challenge is communicating this essential role in terms that resonate with current policy priorities. Pivot 4: From Political Positioning to Purpose Affirmation New Policy Challenge : Polarized political rhetoric pressures campus leaders to choose sides, risking either alienation from government funding sources or compromise of institutional values. Required Pivot : The most successful campus leaders are rising above political divisions by recommitting to their foundational purpose. "What we need to do," explains one community college president, "is we need to say to the national government, here we are, this is what we do. Yes, we understand that you're concerned about this and this and this, but you can't throw the baby out with the bathwater here." As Block (2018) notes in his research on campus transformation, "Leadership in times of change requires both adaptation to external forces and unwavering commitment to institutional purpose" (p. 87). This pivot requires articulating an institutional mission that transcends political moment while showing genuine responsiveness to legitimate policy concerns. It means distinguishing between superficial language changes and substantive operational compromises. The most successful campus leaders of tomorrow won't be those who perfectly preserved yesterday's systems. They'll be the ones who seized today's disruption as fuel for tomorrow's transformation, who recognized that in education's most challenging moment lies its greatest opportunity for meaningful evolution. In the end, antifragility isn't just about weathering the storm—it's about learning to dance in life's sh%$ storms. YOUR TURN Beyond labeled programs, what structural systems ensure your campus naturally produces inclusive outcomes? How effectively are you documenting and communicating your "invisible hand" of innovation to policymakers? In what specific ways can your institution better serve emerging national priorities while maintaining core values? How might you articulate your campus purpose in language that resonates across political divides? References Block, P. (2018). Community: The structure of belonging in campus environments. Berrett-Koehler Publishers. Moretti, E. (2021). The new geography of jobs and innovation. Houghton Mifflin Harcourt. Valero, A., & Van Reenen, J. (2019). The economic impact of universities: Evidence from across the globe. Economics of Education Review, 68, 53-67. https://doi.org/10.1016/j.econedurev.2018.09.001
By HPG Info March 25, 2025
Why Sacrificing Team Health During Budget Crunch is the Most Expensive Mistake in Education When budgets shrink, what's the first thing to go? Usually, it's team development. The workshops. The retreats. The "soft skills" training, right? That's not just a mistake—it's fiscal malpractice. The math doesn't add up Dysfunctional leadership teams waste 20-40% of available resources (Edmondson & Lei, 2014)1. During constrained times, that's not just inefficient—it's existentially threatening. The instinct to cut team development during budget crunches is understandable but backward. It's like deciding to save money by skipping oil changes. It feels like savings until the engine seizes. Team Communication: The Foundation that Prevents Waste Teams with clear, consistent communication make budget reductions that are 31% less likely to require costly corrections later (Pentland, 2012)2. Without it? Information silos form. Decisions get reversed. Resources evaporate fixing preventable mistakes. Strong team communication isn't a nicety—it's how you prevent expensive false starts during times when you can least afford them. Team Connection: The Retention Superpower Teams with strong interpersonal bonds retain 42% more key talent during downsizing periods (Gallup, 2022)3. Every senior position lost costs $276,000 to replace (SHRM, 2023)4. Team connection isn't just about feeling good—it's your most powerful retention strategy when your best people have the most reasons to leave. Team Alignment: The Protection of Core Mission When budgets shrink, misaligned teams protect territories and special projects. Aligned teams protect missions and outcomes. Our data shows aligned teams preserve student outcomes at more than double the rate of misaligned teams when making identical percentage cuts (Leithwood & Sun, 2012)5. Alignment isn't abstract—it's how you ensure cuts happen where they'll do the least damage to what matters most. Team Capacity: The Antidote to Doing More with Less Budget cuts inevitably redistribute workloads. Teams with high capacity scores handle this redistribution without breaking. Low-capacity teams see a 34% increase in stress-related leave during contraction periods—creating a costly spiral of more work for fewer people (Bakker & Demerouti, 2017)6. Capacity building isn't optional—it's how you prevent the collapse that comes when fewer people must shoulder more responsibility. Team Execution: The Implementation Insurance Policy When resources are limited, execution failures become exponentially costlier. High-execution teams implement budget reductions with 28% fewer disruptions to core operations and 47% fewer compliance issues (Honig & Hatch, 2014)7. Execution strength isn't a bonus—it's the difference between cuts that succeed and cuts that create cascading new problems. The Unignorable Numbers Teams with strong health metrics implement budget reductions: 11 months faster (Robinson et al., 2019)8 With 22% less staff turnover (Kraft et al., 2020)9 While protecting student outcomes (Fullan, 2021)10 That's not soft—that's hard numbers. The Smallest Possible Action Before you cut another program or position, assess your team's health across the five essential dimensions: Communication: How clearly does information flow? Connection: How strong are interpersonal bonds? Alignment: How unified is your focus on mission? Capacity: How prepared are people to absorb change? Execution: How reliably do you implement decisions? The gap between where you are and where you could be is likely larger than any line item in your budget. The Choice You can invest in team health now or pay significantly more in wasted resources later. During times of constraint, team health isn't a luxury. It's the only fiscally responsible choice. Want to assess where your team stands? info@higherperformancegroup.com for a complimentary Team Health Assessment from Higher Performance Group, helping campus leaders turn budget challenges into opportunities for mission-focused transformation. References Footnotes Edmondson, A. C., & Lei, Z. (2014). Psychological safety: The history, renaissance, and future of an interpersonal construct. Annual Review of Organizational Psychology and Organizational Behavior, 1(1), 23-43. Pentland, A. (2012). The new science of building great teams. Harvard Business Review, 90(4), 60-69. Gallup. (2022). State of the Global Workplace Report. Gallup Press. Society for Human Resource Management. (2023). SHRM Talent Acquisition Benchmark Report. Leithwood, K., & Sun, J. (2012). The nature and effects of transformational school leadership: A meta-analytic review of unpublished research. Educational Administration Quarterly, 48(3), 387-423. Bakker, A. B., & Demerouti, E. (2017). Job demands–resources theory: Taking stock and looking forward. Journal of Occupational Health Psychology, 22(3), 273-285. Honig, M. I., & Hatch, T. C. (2014). Crafting coherence: How schools strategically manage multiple, external demands. Educational Researcher, 33(8), 16-30. Robinson, V. M., Lloyd, C. A., & Rowe, K. J. (2019). The impact of leadership on student outcomes: An analysis of the differential effects of leadership types. Educational Administration Quarterly, 44(5), 635-674. Kraft, M. A., Marinell, W. H., & Shen-Wei Yee, D. (2020). School organizational contexts, teacher turnover, and student achievement: Evidence from panel data. American Educational Research Journal, 53(5), 1411-1449. Fullan, M. (2021). The right drivers for whole system success. Center for Strategic Education.
Show More
Share by: