4 Big Signs to Guarantee Your Performance Won't Turn Around

August 9, 2022

Got gaps?


How do you know whether your performance is going to turn around?


That’s a great question.

So many leaders I serve are trying to turn their campus performance around. 


Some are academic, others are operational. Both impact reputation and demand. 


Sometimes that means moving a stuck or declining project into growth. Other times, they sense they’re losing momentum and want to gain a foothold for tomorrow.

tennis ball stuck in fence

These are tumultuous times for so many campus leaders as entire systems are being disrupted.


Good news… You are not alone and have friends in the hotel industry, movie theatres, taxi companies, news, music industry, churches, restaurant industry, and malls – all struggling with seismic shifts in how people currently behave.


It’s hard to be a cab company in an era of Lyft, a grocery store in the era of UberEats, a theatre in the era of Hulu, Amazon Prime, Netflix, and Apple TV, a brick-and-mortar store in the era of Amazon, or a church in the era of a million online options and the rise of post-modern America.


Likewise, every institutional leader is hoping to snap their fingers and magically go back to 1990 where they were the best (and perhaps only) show in town. 


In light of all that, how do you know if your system will stay viable (in demand) in the year 2030? 


I’m an optimist and a prisoner of hope. I believe you can do far more than you can imagine, and that the future is abundantly bright. I’ve also seen campus leaders spin their wheels while fight losing battles left and right. Nobody wants to be the person forced to sell CDs in the age of Spotify. 


Unwittingly, many of you are doing just that. 


Community trust and your capture rate of students is lower than most leaders desire or know how to manage. So, how do you know whether things will turn around?


While that’s tough to answer universally, there are common patterns I’ve seen in leadership that are worth naming.


Here are four big signs to guarantee your performance won’t turn around. 


These are gut checks, so buckle up…


1. You’re Jamming What Worked (In The Past) Into A World That No Longer Exists


At the most basic level, too many leaders try to revive what was in demand in the past rather than find what will work in their current reality. That’s understandable for a few reasons.

First, most humans are wired to be most comfy with the known than with the unknown. 


If you remember something that worked, it’s easier to say “let’s spin that wheel again” than trying to blaze an unknown trail into the future. 


Building a nicer, shinier taxi fleet is an easier-to-grasp idea than imagining the day when people use private car sharing to hail rides off an app.


Second, the past has a nostalgia the future never does. We tend to romanticize the past and worry about the future, and leaders easily forget how innovative and controversial some of the things were a decade ago (think 1000 songs in your pocket, using your credit card online, or checking out your own groceries).


I’m not against the past at all, but if most of your efforts are spent trying to revive what worked yesterday, you’re probably going to have a less preferable tomorrow.


Ask yourself, is most of your energy spent trying to revive what was, or build what will be? Your response will be the palm-read of your future.


2. Your Metrics Are Tethered To The Past, Not To The Future


Every leader has metrics they track, but often leaders track the wrong metrics. Tracking overall enrollment, retention, course completion, and graduation rates are necessary, but when you only see general data, you can get into long debates about what it means. 15 people will come up with 15 reasons why things are flat or underperforming. 


The smarter we are, the better excuses we can generate for why performance is lacking. 


Rather than tracking conventional data, you might start tracking demographic data. How many young families new to your community are you seeing? How many single parent homes are you serving?


Tracking demographics can show you trends (either positive or negative trends) that give you information on whether there’s light at the end of your current tunnel.


And don’t ignore the internet. A ridiculous number of campus leaders either don’t track their online data or don’t know what to do with what they find beyond knowing whether it’s growing or not growing.


Google Analytics and social apps can give you a crazy amount of data on who you’re reaching or not reaching (I know, this is scary, but this is the world we live in and I’m trusting you’re a leader who is committed to using these stats to make the world a better place.) 

For example, I know the bulk of the readers of this blog are between 35-45 years of age, and the top cities for my readers and listeners (hello Minneapolis, Phoenix, Atlanta, New York, Los Angeles, and London…).


What are some specific digital artifacts that you might want to track to see if you’re making inroads or not?


Side Note: You might do community focus groups with people curious about your campus/district and others who have recently left for another to discover what’s what.


You tend to manage what you measure. So, measure better.


Change is inevitable. Irrelevance isn’t.


But the reality is that far too many campuses aren’t shifting quickly enough.


That’s why I’m on tour with the RECLAIM MOMENTUM {LIVE} Keynote. It’s a value-packed event where we’ll dissect the 6 Lead Measures of Building Irresistible Campus Culture and get equipped with a framework to lead successful change with less resistance.

Register Here


3. You’re More Committed to the Method Than You Are To the Mission


This is one of the most telling signs of the success or demise of your turn around. Ask yourself: Are you more committed to the method than you are to the mission?


Even though almost everyone I ask answers that question by saying “the mission,” reality suggests differently.


Fundamentally in an era of massive disruption, the mission is fixed. The methods flex.


The market for the mission never goes away, it just changes.


The mission is:

✅ Transportation. The method is taxis, Uber or Lyft.

✅ Photography. The method is Instagram and smartphones, or film and printed pictures.

✅ Travel. The method is a hotel or Airbnb. 


In education, the mission is to prepare students for their preferred future. The method is on- campus learning, virtual learning, public schools, private schools, 4-year university, 2-year transfer colleges, certification programs, workforce, etc.


Here’s the bottom line: To preserve the mission, you must constantly reinvent the method.


I love writing. My blog has doubled in downloads each month since 2021 and it’s been a much bigger success than I ever dreamed. My colleagues ask me if I’ll write forever. When I tell them no, they often look surprised.


Here’s why I say no: My mission isn’t blogging. It’s just a method. My mission is to optimize higher team performance. Right now, blogging is a great method. When it stops being effective—or before it stops being effective—I’ll reinvent.


4. You Constantly Criticize The People Who Are Gaining Traction 


A final sign that you will get and stay stuck is when you persistently criticize the people in your sector who are gaining traction.


It’s easy to hate the innovators, to make fun of the next-gen learning providers. Those who are bending or breaking tradition or who just don’t understand the value of a conventional “campus experience.”


At a more sinister level, you may even villainize the motives of people who are reinventing the learning experience.


So often leaders on the decline adopt a critical spirit about everything around them.


Just stop. Adopt a critical mind, not a critical spirit. 


Great leaders have critical minds, not critical spirits.


Be a student. Study what’s working and examine what you do because of past practice rather than impact. Study it hard enough until you understand it. 


Stop the eye-rolling. 

Listen. Learn. 

Humble yourself.


A critical mind will figure out why certain things are working and why other things aren’t. A critical spirit shuts down all learning and will accelerate your expiration date. 


Stop being a critic. As a student, you’ll be far more likely to push against the gravitational pull of average, underperformance, and obsolescence. 


Change is inevitable. Irrelevance Isn't.


What’s your strategy to prepare for the future? What’s your strategy for leading change?


I’m on a coast-to-coast tour with the RECLAIM MOMENTUM {LIVE} Keynote. It’s a value-packed event where we’ll:

✅ Dissect the 6 Lead Measures of Building Irresistible Campus Culture 

✅ Equip your team with a framework to lead effective change with less resistance. 


Register Here

It’s time to get a framework for leading that change that doesn't tear your campus apart. 


Without a solid strategy, all you get is pushback, opposition, confusion, and anger.


With a proven strategy, you’ll become equipped to lead something bigger and more impactful than you might ask or imagine. 


Register for RECLAIM MOMENTUM {LIVE} HERE


Keep ‘er growing!




More Blog Articles

By HPG Info March 3, 2026
A note before we begin — because this is the first one. Every Saturday, Leader Insights goes out. Sharp. Data-driven. Built to move you toward better team performance, clearer decision-making, and collective capacity that actually multiplies. Saturday speaks to your mind and your will. This is something different. For a long time, I've wanted to write something Saturday doesn't have room for. Something that goes underneath the frameworks and the research and the Monday morning protocols — to the person carrying all of it. The leader who gets the strategy right and still drives home empty. The one who's too professional to say out loud what they're actually feeling at 10 PM on a Sunday. So I built The Source. Same topic as Saturday. Same truth. Carried somewhere Saturday cannot go. Sunday speaks to your soul and your identity. It's not a framework delivery system. It's not a productivity tool. 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Because somewhere in the answer — if you're willing to follow it — there's something about you that is more true than your title, more permanent than your tenure, and more loved than you've probably allowed yourself to believe on a Tuesday afternoon. Here's what I keep coming back to. The superintendent I mentioned this week — twenty-three years in education, genuinely brilliant — described his work as "managing the temperature in rooms." Temperature management. That's what it had become. Not because he stopped caring. Because somewhere along the way, the system stopped making room for him to do anything else. What if that's not a failure of vision? What if it's something more specific than that? What if the temperature-managing leader isn't someone who stopped caring — but someone who is so deeply wired for creation that being kept from it doesn't just frustrate them? It slowly empties them? What if the feeling he couldn't name on that drive home — the one that arrived even when everything went right — is the sound of a maker being kept from making? That ache has a source. And it is not your job description. Think about the moment you first knew this work was yours. Not the day you got the job. Before that. The moment you looked at something broken — a kid, a school, a system, a community that had stopped believing anyone with your title was worth trusting — and felt something rise in you. Something that said: this doesn't have to stay this way. Where did that come from? You didn't manufacture it. You didn't learn it in a doctoral program or develop it in a leadership workshop. It was there before the credentials and the career. It was there in you the way a river is there in a landscape — not because you built it, but because something larger carved the channel and set the water moving toward everything that needed it most. That impulse is not accidental. It is not psychological. It is not even professional. It is the image of the maker, alive in you, doing exactly what it was placed there to do. And the God who placed it there has not revised the plan. He has not forgotten why. He is, right now, this morning, holding the full vision of what you were made for — and looking at you with the kind of patience that only infinite love and infinite time can sustain — and saying the same thing He has always been saying: I know. I see it. Keep going. I'm not finished with you yet. I want to say something that has nothing to do with your cabinet, your enrollment numbers, or your Maker-Keeper ratio. You are loved. Not when you figure it out. Not when the team finally multiplies. Not when the board stops calling on Friday afternoons. Not when the Neither column gets smaller, or the EQ dimension stops dragging, or the strategic plan finally survives first contact with reality. Right now. Today. In the middle of the incomplete and the imperfect and the still-being-worked-out. You are known completely — every exhausted drive home, every moment you wondered if the machinery was producing anything real, every quiet prayer before a board meeting nobody knew you were scared of — and you are loved anyway. Without revision. Without condition. Without waiting for you to perform your way to worthiness. There is a plan for your life that is older than your leadership challenges and larger than your current capacity to see it. And the one who holds that plan has not once looked at you and thought, "Wrong person." Not once. So go into this week as the person you were made to be. Not the person the role requires — the person the role exists to express. You are not the calendar. You are the calling that existed before the calendar was full. You are not the organizational distance between you and the work. You are the one who was made — specifically, irreplaceably, unrepeatably you — to close it. You are not the temperature manager. You are the maker. And what was placed in you to make has not left you. It is waiting. With extraordinary patience. For you to stop managing long enough to remember. The temperature in the room was never your assignment. The transformation was. And that assignment has not been reassigned. The plan for your life is not in trouble. It is in progress. And you are exactly where you need to be to take the next step. If this landed somewhere strategy doesn't reach — you're not alone. There's a community of leaders doing this work together, not just professionally but personally. Come as you are. higherperformancegroup.com You are more loved than you know. You were made for more than you're currently living. And this week is not in your way — it's in your hands. — DR. JOE HILL & Higher Performance Group | The TEAM INSTITUTE
By HPG Info February 24, 2026
Two lists exist in every cabinet meeting. What you don't control: State funding. Board dynamics. Demographic shifts. Competitor success. Generational attitudes. What you do control: How much time you spend on the first list. Do this math: 4.7 hours of uncontrollable discussion × 8 cabinet members × 42 working weeks × $140/hour = $221,060 per year. That's not strategic planning. That's expensive therapy without the breakthrough. The leaders who thrived post-pandemic weren't dealing with easier circumstances. Same enrollment pressures. Same board dynamics. Same funding constraints. The difference? They stopped cataloging what they couldn't change and started obsessing over what they could. You are ridiculously in charge of your institution's future. You've just forgotten which levers you actually pull. THE DIAGNOSIS: HOW BRILLIANT LEADERS LEARN TO FEEL HELPLESS Let's talk about this like adults who've survived at least one budget cycle that made you briefly reconsider your career choices. There's a neuroscience phenomenon called learned helplessness — and it doesn't happen to struggling leaders. It happens to brilliant ones. Here's how it works. Scientists put dogs on a mat with a small fence. Mild shock, but the dog could hit a lever to stop it. The dog learned: I have control over my circumstances. Then they disconnected the lever. The dog tries, still gets shocked. Tries again. Eventually stops. The brain literally changes — goes inactive. Depression sets in. Here's the devastating part: they removed the fence. The dog could simply hop off the mat. But it didn't. Because the brain had learned that action is useless. Monday, 7:30 AM. Your CFO wants to "preview concerns" before the 9 AM cabinet meeting. You're discussing the demographic cliff, declining birth rates, economic pressures facing your student population. None of which you control. Tuesday, 2:15 PM. Your Provost wants to "debrief" yesterday's board meeting. You're discussing board member personalities, their unrealistic expectations, their fundamental misunderstanding of higher ed economics. None of which you control. Wednesday, 10:00 AM. Cabinet meeting. Agenda item: "Enrollment Strategy." What actually happens: 90 minutes lamenting Gen Z work ethic, competitor pricing models, and the state funding formula. None of which you control. By Friday, your brain has learned: The lever doesn't work. Action is useless. Nothing I do matters. Psychologists call this the Three P's Personalization ("I'm not good enough") Pervasiveness ("the entire system is broken") Permanence ("this is the new normal") Once these three patterns solidify, you don't need actual constraints to feel powerless. Your brain manufactures helplessness even when the fence is gone. Here's what nobody says out loud: the most expensive line item in your budget isn't salaries. It's the cognitive and emotional energy your leadership team spends every week on variables they cannot influence — while the controllable levers that would actually move your institution sit untouched in the corner like the gym equipment you bought with great intentions and excellent guilt. Comment "FRIDAY" if this was literally your last week. THE FRAMEWORK: THE CONTEXT EXCUSE TEST Call this the Context Excuse Test . Or don't. It'll still explain why your strategic plan died somewhere between "approved by the board" and "implemented by the deans." Last semester, I worked with educational leaders in two different cities. Los Angeles area: "Enrollment growth would be easier if we were in a stable Midwest market — where people have roots and extended family networks." Chicago area, two days later: "Enrollment growth would be easier if we were in a market like LA — where there's constant population influx and people are actively seeking new opportunities." Different contexts. Identical excuses. Same helplessness pattern. Here's the reality check: if your context theory were true — that your specific circumstances make success impossible — then Apple wouldn't sell iPhones in your market. Netflix wouldn't have subscribers. Starbucks wouldn't have locations. But they do. Because while tactics must adapt to context, universal human needs remain constant. Your students need education. Your faculty need purpose. Your community needs the outcomes your institution provides. The question isn't whether your context is hard. The question is: are you adapting your tactics while everyone else is cataloging their constraints? And here's the deeper truth the Context Excuse Test reveals: when you keep asking "why is that?" about any organizational problem, you eventually land at the one person who can actually do something about it. That person is usually you. A global CEO once explained to his executive coach why his company missed quarterly targets. "We brought in this executive from a competitor, and he infected the culture..." Coach: "Why is that?" CEO: "Because he came from a different organizational culture..." Coach: "Why is that?" CEO: "Because I didn't properly vet cultural fit during hiring..." Coach: "Why is that?" CEO: "Because... I guess I am ridiculously in charge, aren't I?" Coach: Not always. Legitimate external constraints exist. But far more rarely than we pretend. THE CASE STUDY: THE QUARTER MILLION DOLLAR CONVERSATION Let me tell you about a superintendent I'll call Mark (not his real name, but Mark, your former CFO definitely knows this story is about your first six months together, and he's smirking right now). Mark led a mid-sized district — 8,000 students, six buildings, an eight-member cabinet, and an average of 19 years in leadership. Combined credentials that could stock a regional conference. Combined ability to stop discussing constraints and start building solutions? Roughly equivalent to a committee asked to agree on lunch while honoring everyone's dietary restrictions, philosophical beliefs about food systems, and strong opinions about parking. His cabinet meetings broke down like this: 45 minutes on state funding cuts, 30 minutes on board behavior patterns, 20 minutes on competitor enrollment trends, 15 minutes on staffing shortages. Controllable variables got 12 minutes — squeezed in at the end when everyone was already mentally ordering lunch. Mark kept going to conferences. Kept getting better at being a superintendent. Kept paying the translation tax trying to implement what he learned with a team that remained fundamentally unchanged. Then he did something radical. He recorded three consecutive cabinet meetings, counted the minutes, and calculated the annual cost. $247,000. He presented the data to his cabinet with one question: "Are we okay with this?" The room went silent. Then his Director of Curriculum said what everyone was thinking: "We're spending a quarter million dollars per year complaining. That's... actually insane." That single sentence changed everything. Not a consultant's recommendation. Not a conference framework. Just the data, held up to the light, in front of the people who created it. Here's what Marcus built over the next three months: a meeting protocol where the first 90 minutes covered controllable variables only — decisions, execution, systems. The final 30 minutes became an "Environmental Scan" where constraints could be named, but only to identify tactical adaptations, never to vent. He implemented a "3 Why's Test" — any problem brought to the cabinet had to answer why it was persisting and why they were the right people to solve it. If the answers kept pointing to uncontrollable externals, it didn't belong on the agenda. Six months later: cabinet meetings dropped from 3.5 hours to 90 minutes. Decision velocity tripled. Implementation completion went from 42% to 78%. Annual complaint cost dropped from $247K to $27K. Same people. Same board. Same funding challenges. Same enrollment pressures. Different system. What you focus on expands. Mark's cabinet was expanding helplessness. Now they're expanding agency. BEFORE THE APPLICATION: WHY MARK'S SHIFT STUCK The shift didn't happen because he attended another conference or hired another consultant. It happened because he built a team operating system that made agency automatic — not a one-time intervention, but a sequential change in how his cabinet thinks together. This is the pattern The TEAM INSTITUTE was built to eliminate at scale. While most leadership development gives you frameworks to translate back to your team alone, we build the operating system that makes the shift from helplessness to agency structural — through 8 monthly sessions that develop from trust to empowerment to collaboration to breakthrough results. We don't fix people. We multiply systems. But whether you ever join The TEAM INSTITUTE or not, here's what you can implement Monday morning... THE APPLICATION: YOUR CONTROL AUDIT Here's what to do Monday morning (assuming you're not in crisis mode — in which case, bookmark this and do it Tuesday): STEP 1: RUN THE COMPLAINT AUDIT (45 minutes across two meetings) Have someone track — with timestamps — time spent on controllable vs. uncontrollable variables. Three columns. Tally the minutes. Calculate the annual cost using Marcus's formula. Then ask your cabinet Mark's question: "Are we okay with this?" Don't editorialize. Don't present solutions. Just hold the data up to the light and let the room sit in it. What this reveals: if uncontrollable discussion outnumbers controllable action 3-to-1, you have a learned helplessness crisis, not a strategy problem. And if nobody wants to track this in the first place — your team already knows what the numbers will say. STEP 2: RUN THE CONTEXT EXCUSE INVENTORY (30 minutes) Put this question on your next cabinet agenda: "What would have to be true for us to succeed despite our constraints?" Have each person list the three constraints they cite most frequently, then — this is the part that matters — what they would do differently if those constraints never changed. Go around the room. Read answers out loud. Watch what happens when every "if only..." statement reveals a corresponding "but we could..." action that's been sitting right next to it, ignored. If answers keep pointing to external changes needed, you're waiting for rescue. If someone says, "There's nothing we can do until X changes," they've adopted learned helplessness as a professional identity. That's a different conversation, but a necessary one. STEP 3: THE 30-DAY CONTROLLABLE SPRINT (Ongoing) For 30 days, 80% of cabinet meeting time covers variables your team directly controls. Track two numbers weekly: Complaint Ratio: Uncontrollable discussion ÷ Controllable action time Implementation Velocity: Days from decision to execution start After 30 days, measure whether the ratios moved. If they didn't, someone on your team is invested in the current story — and that's worth a very direct conversation. OBJECTION: "We don't have time for this" You're currently spending 245 hours per year generating helplessness. You're underwater BECAUSE your team invests energy in uncontrollables, not despite it. What feels like "we're too busy" is almost always "we're afraid of what the data will reveal." OBJECTION: "My board keeps demanding answers about uncontrollables" Your board is asking about uncontrollables because you haven't given them confidence in your controllables. Boards don't micromanage competence. They micromanage uncertainty. When you shift from "here's why we can't..." to "here's what we're doing about what we CAN control," the temperature in the room changes. Your board is paying you to exercise agency — not to be a sophisticated narrator of external circumstances. Which of these objections is your system's default? Drop it in the comments. THE MATURITY SHIFT Immature leaders think: "If only our context were different, we could succeed." Mature leaders think: "What can we control that creates success despite our context?" Immature leaders collect constraints like Pokemon cards — gotta catalog 'em all, display them in meetings, occasionally take them out to admire how impossible everything is. Mature leaders acknowledge constraints once, then obsessively focus on controllable variables. Immature leaders wait for circumstances to improve. Mature leaders improve their response to circumstances. The difference is the difference between a superintendent who survives until retirement and a superintendent whose district becomes the model everyone else studies. One explains to the board why demographic shifts make growth impossible. One shows the board enrollment growth data despite demographic shifts. The Three P's aren't permanent. The lever might not have worked yesterday. But the fence is gone. You can hop off the mat anytime you choose. Your turn: what's one constraint you've been citing for the past year that — if you're honest — you've been using as an excuse to avoid action on controllable variables? Drop it in the comments. Naming it is the first step past it. Tag a cabinet member who's ready to make this shift. Or screenshot this and text it to your CFO with the message: "We're spending 4.7 hours complaining. Let's calculate our actual number Tuesday." IF YOU'RE TIRED OF TRANSLATING INSIGHTS ALONE You just diagnosed the gap — a cabinet spending a quarter million dollars annually on variables no one in the room can change, while the controllable levers sit untouched. That pattern is the symptom. The cause is operating at 60% capacity while funding 100%. Research shows that most leadership teams perform at only 60% of their potential — not because they lack talent, but because brilliant individuals never learned to multiply their intelligence together. If your cabinet costs $1M annually, the 40% gap represents $400K in annual burn. When 100% workload hits 60% capacity, you rotate through three bad options: Lower Standards Burnout Public Failure Most teams cycle through all three while the market decides. The problem isn't your people. It's the model. You're trying to multiply intelligence using addition. Multiplication requires a different system. THE TEAM INSTITUTE: 8 Months From Helplessness to Agency The TEAM INSTITUTE is a sequential developmental journey that transforms your cabinet from individually brilliant to collectively unstoppable — not through episodic workshops forgotten in 30 days, but through capability building applied directly to your actual challenges. Month 1: Base Camp — Team Profile and {BEST FIT} framework Month 2: Building Trust — The foundation that makes honest problem-solving possible Month 3: Empowerment — Distributing authority over controllable variables Month 4: Collaboration — Multiplying intelligence instead of fragmenting it Month 5: Broadening Influence — Leading beyond positional authority Month 6: Managing Change — Transformation without casualties Month 7: Managing Conflict — Using friction as refinement Month 8: Developing Others — Multiplying agency across your organization Each 2-hour monthly session builds on the previous foundation. You can't skip trust and jump to empowerment — that's abandonment, not leadership. What's Included: Team {BEST FIT} assessment and mapping. Team 360 baseline and follow-up. Type-specific protocols for your team's configuration. Monthly expert facilitation on your actual challenges. Between-session accountability. Executive coaching for senior leaders. The Results: 3x performance improvement. 29% higher engagement. 27% better organizational outcomes. Zero burnout increase. The Requirement: Full leadership team participation. Partial engagement produces partial results. If you're ready to stop explaining why things are impossible and start demonstrating what's controllable — let's talk. Schedule a 30-minute consultation to explore whether The Team Institute is the right intervention for your context. We'll discuss your team's current patterns, explore readiness, and determine whether this produces the systematic agency your institution requires. This isn't a sales pitch. It's a conversation between people who refuse to accept that learned helplessness is permanent. [LEARN MORE] [SCHEDULE CONSULTATION]  FOUND VALUE IN THIS? Help other educational leaders discover it: → Repost with your calculated complaint tax — 4.7 hours × your team size × 42 weeks × hourly rate. Drop your number. → Tag a leader who's paying the learned helplessness tax right now → Comment with the constraint you've been using as an excuse — your honesty helps others feel less alone. The more leaders who shift from learned helplessness to ridiculous agency, the better our educational systems become. Follow DR. JOE HILL and Higher Performance Group for weekly Team Intelligence insights.
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