4 Big Signs to Guarantee Your Performance Won't Turn Around

August 9, 2022

Got gaps?


How do you know whether your performance is going to turn around?


That’s a great question.

So many leaders I serve are trying to turn their campus performance around. 


Some are academic, others are operational. Both impact reputation and demand. 


Sometimes that means moving a stuck or declining project into growth. Other times, they sense they’re losing momentum and want to gain a foothold for tomorrow.

tennis ball stuck in fence

These are tumultuous times for so many campus leaders as entire systems are being disrupted.


Good news… You are not alone and have friends in the hotel industry, movie theatres, taxi companies, news, music industry, churches, restaurant industry, and malls – all struggling with seismic shifts in how people currently behave.


It’s hard to be a cab company in an era of Lyft, a grocery store in the era of UberEats, a theatre in the era of Hulu, Amazon Prime, Netflix, and Apple TV, a brick-and-mortar store in the era of Amazon, or a church in the era of a million online options and the rise of post-modern America.


Likewise, every institutional leader is hoping to snap their fingers and magically go back to 1990 where they were the best (and perhaps only) show in town. 


In light of all that, how do you know if your system will stay viable (in demand) in the year 2030? 


I’m an optimist and a prisoner of hope. I believe you can do far more than you can imagine, and that the future is abundantly bright. I’ve also seen campus leaders spin their wheels while fight losing battles left and right. Nobody wants to be the person forced to sell CDs in the age of Spotify. 


Unwittingly, many of you are doing just that. 


Community trust and your capture rate of students is lower than most leaders desire or know how to manage. So, how do you know whether things will turn around?


While that’s tough to answer universally, there are common patterns I’ve seen in leadership that are worth naming.


Here are four big signs to guarantee your performance won’t turn around. 


These are gut checks, so buckle up…


1. You’re Jamming What Worked (In The Past) Into A World That No Longer Exists


At the most basic level, too many leaders try to revive what was in demand in the past rather than find what will work in their current reality. That’s understandable for a few reasons.

First, most humans are wired to be most comfy with the known than with the unknown. 


If you remember something that worked, it’s easier to say “let’s spin that wheel again” than trying to blaze an unknown trail into the future. 


Building a nicer, shinier taxi fleet is an easier-to-grasp idea than imagining the day when people use private car sharing to hail rides off an app.


Second, the past has a nostalgia the future never does. We tend to romanticize the past and worry about the future, and leaders easily forget how innovative and controversial some of the things were a decade ago (think 1000 songs in your pocket, using your credit card online, or checking out your own groceries).


I’m not against the past at all, but if most of your efforts are spent trying to revive what worked yesterday, you’re probably going to have a less preferable tomorrow.


Ask yourself, is most of your energy spent trying to revive what was, or build what will be? Your response will be the palm-read of your future.


2. Your Metrics Are Tethered To The Past, Not To The Future


Every leader has metrics they track, but often leaders track the wrong metrics. Tracking overall enrollment, retention, course completion, and graduation rates are necessary, but when you only see general data, you can get into long debates about what it means. 15 people will come up with 15 reasons why things are flat or underperforming. 


The smarter we are, the better excuses we can generate for why performance is lacking. 


Rather than tracking conventional data, you might start tracking demographic data. How many young families new to your community are you seeing? How many single parent homes are you serving?


Tracking demographics can show you trends (either positive or negative trends) that give you information on whether there’s light at the end of your current tunnel.


And don’t ignore the internet. A ridiculous number of campus leaders either don’t track their online data or don’t know what to do with what they find beyond knowing whether it’s growing or not growing.


Google Analytics and social apps can give you a crazy amount of data on who you’re reaching or not reaching (I know, this is scary, but this is the world we live in and I’m trusting you’re a leader who is committed to using these stats to make the world a better place.) 

For example, I know the bulk of the readers of this blog are between 35-45 years of age, and the top cities for my readers and listeners (hello Minneapolis, Phoenix, Atlanta, New York, Los Angeles, and London…).


What are some specific digital artifacts that you might want to track to see if you’re making inroads or not?


Side Note: You might do community focus groups with people curious about your campus/district and others who have recently left for another to discover what’s what.


You tend to manage what you measure. So, measure better.


Change is inevitable. Irrelevance isn’t.


But the reality is that far too many campuses aren’t shifting quickly enough.


That’s why I’m on tour with the RECLAIM MOMENTUM {LIVE} Keynote. It’s a value-packed event where we’ll dissect the 6 Lead Measures of Building Irresistible Campus Culture and get equipped with a framework to lead successful change with less resistance.

Register Here


3. You’re More Committed to the Method Than You Are To the Mission


This is one of the most telling signs of the success or demise of your turn around. Ask yourself: Are you more committed to the method than you are to the mission?


Even though almost everyone I ask answers that question by saying “the mission,” reality suggests differently.


Fundamentally in an era of massive disruption, the mission is fixed. The methods flex.


The market for the mission never goes away, it just changes.


The mission is:

✅ Transportation. The method is taxis, Uber or Lyft.

✅ Photography. The method is Instagram and smartphones, or film and printed pictures.

✅ Travel. The method is a hotel or Airbnb. 


In education, the mission is to prepare students for their preferred future. The method is on- campus learning, virtual learning, public schools, private schools, 4-year university, 2-year transfer colleges, certification programs, workforce, etc.


Here’s the bottom line: To preserve the mission, you must constantly reinvent the method.


I love writing. My blog has doubled in downloads each month since 2021 and it’s been a much bigger success than I ever dreamed. My colleagues ask me if I’ll write forever. When I tell them no, they often look surprised.


Here’s why I say no: My mission isn’t blogging. It’s just a method. My mission is to optimize higher team performance. Right now, blogging is a great method. When it stops being effective—or before it stops being effective—I’ll reinvent.


4. You Constantly Criticize The People Who Are Gaining Traction 


A final sign that you will get and stay stuck is when you persistently criticize the people in your sector who are gaining traction.


It’s easy to hate the innovators, to make fun of the next-gen learning providers. Those who are bending or breaking tradition or who just don’t understand the value of a conventional “campus experience.”


At a more sinister level, you may even villainize the motives of people who are reinventing the learning experience.


So often leaders on the decline adopt a critical spirit about everything around them.


Just stop. Adopt a critical mind, not a critical spirit. 


Great leaders have critical minds, not critical spirits.


Be a student. Study what’s working and examine what you do because of past practice rather than impact. Study it hard enough until you understand it. 


Stop the eye-rolling. 

Listen. Learn. 

Humble yourself.


A critical mind will figure out why certain things are working and why other things aren’t. A critical spirit shuts down all learning and will accelerate your expiration date. 


Stop being a critic. As a student, you’ll be far more likely to push against the gravitational pull of average, underperformance, and obsolescence. 


Change is inevitable. Irrelevance Isn't.


What’s your strategy to prepare for the future? What’s your strategy for leading change?


I’m on a coast-to-coast tour with the RECLAIM MOMENTUM {LIVE} Keynote. It’s a value-packed event where we’ll:

✅ Dissect the 6 Lead Measures of Building Irresistible Campus Culture 

✅ Equip your team with a framework to lead effective change with less resistance. 


Register Here

It’s time to get a framework for leading that change that doesn't tear your campus apart. 


Without a solid strategy, all you get is pushback, opposition, confusion, and anger.


With a proven strategy, you’ll become equipped to lead something bigger and more impactful than you might ask or imagine. 


Register for RECLAIM MOMENTUM {LIVE} – HERE


Keep ‘er growing!




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By HPG Info • October 28, 2026
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Three workshops build Trust, Empowerment, and Collaboration , in the order they grow. Dr. Amy Diaz, EdD , president of GateWay Community College , put it this way: “GateWay’s breakthrough came from intentional work on team cohesion.” If the card exercise showed you a gap, let’s talk about it. Book 30 minutes with me. Know someone who runs a leadership team meeting? Forward this to them. Turn high-performing leaders into a HIGHER-PERFORMING TEAM Follow DR. JOE HILL and Higher Performance Group
By HPG Info • October 20, 2026
Your cabinet is running on countdown math. The leaders who last the longest stopped counting. Sometime this week, in a cabinet meeting somewhere, a smart and decent leader said the most common sentence in American education: "We just have to get to Thanksgiving." On campus it's "We just have to get through census day." Anyone who has sat in the chair has said some version of it. There's an old story from the prisoner-of-war camps in Vietnam. The men who told themselves, "We'll be out by Christmas," often didn't make it. Christmas came and went, then Easter, then another Christmas, and each missed date took something out of them that never came back. The men who held up best had stopped setting dates. They built their days around what they could do inside the walls, and then they did it again the next day. Your district office is not a prison camp. (Though some of you have sat through a budget work session that came close.) 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"Once the strategic plan is adopted, things will settle down." "After November, we can finally breathe." "When the new provost starts, the academic side will calm down." Every one of those sentences borrows today's energy against a date that a voter, a search committee, a legislature, or an accreditor controls. Call it the Finish-Line Economy. A cabinet runs its morale on credit and promises to pay it back on arrival. Arrival never pays in full. People are wired to feel a short burst of joy at a win and then drift back to baseline. Olympic gold medalists are the famous case: a striking number fall into depression within weeks of the podium, because the moment they chased for years lasted about a week. (Your referendum passing is not the Olympics. The Wednesday after looks surprisingly similar.) So the finish line comes, the cabinet exhales for a few days, and someone sets the next one. If you're honest, the last three finish lines you crossed probably didn't feel the way you were promised. We also measure what's easy to measure: the vote, the census count, the test scores, the dashboard. Process doesn't fit on a dashboard, so it gets cut first, even though it's where the learning, the judgment, and most of the joy actually come from. Here's the part that should worry every campus leader. Happiness is easy to mistake for a feeling. Feelings are only the evidence. Underneath, well-being research finds three things you can measure and get better at: enjoyment, satisfaction, and meaning. Among adults under 35, enjoyment and satisfaction haven't dropped. Meaning has cratered. Those are your newest teachers, your youngest faculty, your rising principals and associate deans. Fun was never their complaint. They want to know why the work matters, and a countdown can't tell them. I know the loneliness of being the one who sets the countdown. Everyone in the room is watching you to find out when it gets better, and you're running out of dates. (This is the gap THE TEAM INSTITUTE was built to close. Most leadership development hands the top leader a sharper plan for the next finish line. Across 987 leadership teams , the cabinets that held up under pressure built something different: a shared way of working that makes the work matter on an ordinary Tuesday, whatever the vote or the enrollment number did. A team can learn that. It takes eight months of practice, and I'll come back to it at the end.) TQ IMPLICATION → Finish lines are an IQ product. A smart team can always produce a better plan with a better date on it. Meaning comes from the other two factors. EQ is the shared language that lets a team make sense of a hard week together. PQ is the perceptual accuracy to notice when the room has gone quiet behind the slide deck. TQ = IQ × EQ × PQ. 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(Reps are also the first thing cut from a busy agenda, right after professional development.) Reps do something else most leaders never think about. Your gut is stored experience: every hard call, every mistake, every recovery, filed somewhere below words. Skip the struggle, hand it to a consultant or a chatbot, and ten years later the shelves are empty. Process is what fills the gut your board is paying for. 3. Name the why, out loud, every week. Meaning has three parts. Coherence is understanding why things happen the way they do. Purpose is knowing where you're headed. Significance is knowing why any of it matters. Countdown cabinets talk almost entirely about purpose: timelines, deliverables, dates. Coherence and significance get skipped because nobody put them on the agenda. That's exactly where your under-35 staff are starving, and if we're being candid, so is your cabinet. Ask anyone about the project they loved most in their career. Almost nobody names the biggest win. They name something that may not have worked at all, where a group of people threw themselves at a hard thing together. People remember the doing, with each other, long after they forget the result. 4. Get curious about the detour. When something goes off plan, cabinets tend to say one of two things. "Oh no." Or, "Huh. What's this, and what can we make of it?" The second response is curiosity, and it's far more teachable than most leaders assume. Somewhere between 40 and 80 percent of our emotional wiring is inherited, which leaves 20 to 60 percent shaped by environment. In a cabinet, the top leader sets most of that environment. It helps to treat bad feelings as signals. Fear, anger, and sadness are your brain flagging a threat. They aren't verdicts. And we learn very little when things go well. Nearly all of it comes when they go badly. Zoom out and the pattern gets stronger. Adults go through a major unplanned disruption, a lost job or a lost person or a sudden move, roughly every five years. More than nine in ten people experience it as unwelcome while it's happening and later call it beneficial. Think of a college freshman's first semester: lonely and miserable in real time, and the thing they laugh about at every reunion. The in-between stretch, when the old thing is gone and the new one hasn't arrived, is the most fertile learning time you'll ever get. Most of us spend it waiting for it to be over. THE SEAT YOU'RE IN · TREAT IT AS SCHOOL One more thing before Monday, and this part is for you, not your cabinet. Most careers aren't a ladder. They're a string of four or five distinct careers, and most of us never get told that. When leaders start wondering what's next, they usually ask, "What am I already good at?" That question leads to reapplying old skills in a new building, which feels safe and often goes flat. The better question is, "What am I most interested in?" Interest almost never fails you. Getting there may mean going backward for a while on title, salary, or prestige. Call that tuition. Every step sideways is a return to school, and the leaders who reinvent well are the ones who can enjoy being a beginner again. Some leaders between seats do something older than any search firm. They walk. A long walk, days or weeks, with no agenda except the question. People have done it for thousands of years for a reason: the answer usually shows up on the trail. The same principle builds better cabinets. Nobody is interested in everything. Put people where their interest lives, and let the team cover each other's blind spots. The rules for how to succeed were written for an average person, and there isn't one. That's PQ at its most practical: seeing your people clearly enough to seat them where they come alive. MONDAY MORNING Here's what to do Monday (assuming you're not already counting down to Friday, in which case, start Tuesday): Step 1: Run the Countdown Audit (10 minutes, on your own). Write down every "once X happens" sentence you or your cabinet has said in the last month. Mark each one C if your team controls the date, or H if you're hoping someone else delivers it. If most of the list is H, your team's morale is on loan from people who don't attend your meetings. Step 2: Take the 80-20-0 Reading (15 minutes, next cabinet meeting). This is the test I mentioned at the top. Name your biggest current initiative. Ask each cabinet member to privately write three numbers that add to 100: excitement, fear, and deadness. Deadness is the hollow feeling of picturing two more years of this work and feeling nothing. A healthy reading for anything worth doing lands near 80 excitement, 20 fear, and zero deadness. Some fear is good news, since it means the thing could fail and therefore matters. If fear runs high, your team needs support. If deadness shows up for more than two people, you have a meaning problem, and no new timeline will fix it. (Collect the cards face down. Otherwise you'll get eight copies of whatever the boss wrote.) Step 3: Turn one finish line into a heading (20 minutes). Take one H item from Step 1. Rewrite it as a heading your team controls, then name two weekly reps and who owns each. Open the next meeting by naming the thing on this week's calendar nobody is looking forward to, and what it might teach you. Close it with "why this week mattered." "Our board measures outcomes, not process." Of course it does. Keeping score is the board's job. Yours is running the practice that moves the score, and practice is the only part of the season you actually control. "This sounds soft for the year we're having." A hard year is exactly when finish lines fail you. If the vote, the enrollment number, or the legislature goes the wrong way, a countdown cabinet has nothing left. A cabinet with reps still has Monday. THE MATURITY SHIFT Immature leaders think: "We'll feel better once we get through this." Mature leaders think: "We'll get through this by what we practice every week." Immature leaders set dates they don't control. Mature leaders set headings and own the reps. Immature leaders hear "oh no." Mature leaders ask "what's this?" Immature leaders save meaning for the celebration. Mature leaders put it on Monday's agenda. ❝ A finish line gives your team one good week. A practice gives them the other fifty-one. ❞ ❝ You can't schedule being alive for later. Monday is the only one you've got. ❞ Your turn. What's the "once we get through ___" sentence your cabinet has been saying the longest, and what has the waiting cost you? Put it in the comments. Someone reading this is counting down to the same date. FROM DR. JOE One question before you go. When your cabinet crosses its next finish line, what do you expect to feel the week after? If you've been in the chair a while, you already know. A few days of relief, then the next date shows up and the team starts borrowing against it again. How long has your cabinet been running on that cycle? And what happens to your best people, especially the ones under 35, if the only answer you can give to "why does this matter?" is a date on the calendar? That gap compounds quietly. Strong directors drift toward places that can answer the question. The top leader ends up carrying the meaning alone, and the countdown gets lonelier every year. Now picture the other version. Your cabinet still cares about the vote and the enrollment number, and it has built weekly practices that make the work matter on an ordinary Tuesday. When the finish line moves, that team corrects course and keeps its heart. That's the cabinet THE TEAM INSTITUTE builds over eight months, one practice at a time, grounded in the TQ research behind IQ × EQ × PQ across 987 leadership teams in 43 states: 📈 3x performance improvement 🤝 29% higher engagement 🎯 27% better organizational outcomes 🧭 Zero increase in burnout You don't have to commit to eight months to learn where your team stands. The Team Intelligence Assessment shows how your cabinet thinks, decides, and perceives together, including where meaning is leaking out between the dates. It may tell you you're in good shape. That's worth knowing too. Would it help to see it before your next finish line arrives? Start here: https://www.higherperformancegroup.com/team-intelligence-assessment And if this one landed, pass it to a peer who's counting down to the same date. Repost it with your own "once we get through" sentence, or tag the cabinet member who always asks why. They should know you noticed.  Follow DR. JOE HILL and Higher Performance Group .
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