Your Campus Remote Work Policy Might Be Right But Not Good

May 24, 2022

We’ve had every wrench known to Home Depot thrown into the mix as campus leaders are working to telegraph the COVID-19 variant punches over the last few years.


What was expected to be a mass migration back to the happy office spaces last fall was halted as leaders protracted their work-from-home policies indefinitely into another miserable pandemic winter.


As spring winds down, you are once again preparing for what your new office environment will look like to start up the 2022-2023 academic year while praying not to lose any of your best talent, right?



What hangs in the balance is a ton of tension to manage. Many leaders I serve are scrambling to solve this conflict via fixed policies and practices designed to be RIGHT (efficient) but not always GOOD (effective).

What hangs in the balance is a ton of tension to manage. Many leaders I serve are scrambling to solve this conflict via fixed policies and practices designed to be RIGHT (efficient) but not always GOOD (effective).


I hear ideas from leaders across the country which are widely divided and (in my opinion) narrowly grounded in personal bias and views rooted in a pre-pandemic framework for how the work should be done.


Grounded Perspective

Gallup has been a trusted base for making sense of the mucky middle of these types of tensions for years. I have appreciated their most current study conducted to give voice to the needs and plans of more than 140,000 U.S. employees surveyed since the pandemic. These insights paint a vivid picture of how campus leaders might not want to FIX the problem but FLEX it to keep their best talent and attract more of the same in the year ahead.


Spoiler alert: Employees with the ability to work remotely universally desire a hybrid office environment, which allows them to spend part of their week working remotely and part in the office.


Hybrid work in the educational space is increasingly complex but can’t be set apart as a non-starter. Some campuses are mustering up the courage to take on a learning posture in this new reality. The following lessons will define our work lives for years to come. Ultimately, how a hybrid campus unfolds will depend on the capacity of work teams to be uber-clear about the work priorities and how leaders adapt to the changing needs of the learner experience.


Let me make a bold statement that will make half of you want to stop reading. I believe it is becoming shallow and a bit selfish to say that the work of education must be 100% on-site. Equally, I don’t think it is best practice to allow everyone to work and learn 100% remotely. It’s the middle ground where we will find leaders in the winner’s circle.


Based on Gallup’s insights, approximately half of the U.S. full-time workforce (representing about 60 million workers) report that their current job can be done remotely by working from home, at least part of the time. The new term for these workers is "remote-capable employees."


Before the pandemic, very few remote-capable employees worked exclusively from home (8%), while one-third had a hybrid work arrangement.


Then the pandemic hit, and most remote-capable employees were forced to work from home in some capacity.

Fast forward to the current day, most campuses are wondering what to do with this new group that CAN work from home. Those who are seeking to even the playing field are calling them back to campus.


When asked how these remote-capable employees desired to work into the near future, about 53% preferred a hybrid arrangement, and 24% would choose to work exclusively remote.


Nine in 10 remote-capable employees currently prefer some degree of remote-work flexibility in the future, and six in 10 specifically prefer hybrid work. Most employees have developed an affinity for remote-work flexibility that has matured into an expectation for those now coming into the workforce.


While permanent plans for remote flexibility are lagging in the educational space, more and more demand is trending in this direction.


What does this mean in the battle for talent? I suspect that many of your best talent on campus will not receive the flexibility they desire, and many (more) will leave.


Fact: Remote work isn’t a fad. It is here to stay, and hybrid work is the future for most remote-capable employees.


Working for a campus that doesn't consider the unique needs of remote-capable employees might create more inertia than engagement. When employees are required to work entirely on-site but would prefer to work hybrid or fully remote, employees experience:


  • significantly lower engagement
  • significantly lower wellbeing
  • significantly higher intent to leave
  • significantly higher levels of burnout


Counter Fact: To be fair, the long-term effects of mass-scale remote work in education are yet to be seen.


Nonetheless, attracting and retaining top talent amid today's "Great Reshuffling" of the workforce will require all campus leaders to address the remote-work question in a fluid, vs a fixed manner.


Failing to offer flexible work arrangements is a significant risk to campus hiring, employee engagement, performance, wellbeing, and retention strategies.


Why Hybrid?

Gallup asked remote-capable employees who prefer hybrid work why they desired this arrangement.

The most common responses won’t surprise you.


The top reason employees prefer hybrid work is to avoid commute time.


We all can agree that a large slice of the life pie is taken away from us in the time it takes to get ready for work, travel to the office, and return home every day.


The other key reason employees prefer hybrid work represents a strong desire for more personal freedom to work when, where, and how it best suits them. Their demands for better well-being, work-life balance, and flexibility represent a new "will of the workplace” that won't consent to the traditional office attitudes in the future.


For balance, the study also pointed out that remote-capable employees are increasingly isolated by the digital world and need to feel connected to their coworkers and their organization. There is a common agreement that connecting with the team and feeling a part of the campus culture is easier to experience in person.


Although remote employees enjoy their flexibility, four in 10 would give up some time at home to have in-person office experiences.


Overall, the top reason people want a hybrid work arrangement is to have the flexibility to manage their week while still feeling connected to their organization.


These sentiments align with adjacent Gallup research showing that achieving work-life balance and improved personal wellbeing are top reasons people would change jobs.


Hybrid work helps employees get the most out of their day while ensuring they feel connected to coworkers and the organization.


So, What’s the RIGHT and GOOD Response? 

For starters, campus leaders should delineate between the work.


What’s your team’s interdependent work?


What’s your team’s independent work?


Highly interdependent teams must stay tightly connected and rely on one another to work in a real-time/high-definition world. The more interdependent your teams are, the more explicit leaders must be about when work must be done collectively and on-site.


These teams require a certain amount of air traffic control and more face-to-face time to keep everything moving cohesively.

Conversely, when teams work independently (doing tasks that require less real-time collaboration and more asynchronistic focus), they can be given more autonomy and flexibility over work schedules.


In a hybrid environment, highly independent teams must double down on quality communication, ownership of performance outcomes, and team connection. Their most significant risk is working in isolation for too long or at the wrong moments. Highly independent teams also risk culture erosion and the neglect of remote-working coworkers.


While hybrid work schedules should look different by campus and team, it is universally important to keep assessing, adjusting, and reassessing how the current arrangement is working.


In the end, campus leaders who retain their best talent and attract more of the same will have apparent answers to WHY people should come into the office and HOW they should spend that time together.


Campus leaders are working to create firm ground for this new normal in the face of increasing volatility. It can be easy for leaders to get bogged down in policies and rules concerning hybrid work. Based on the needed efficiencies (right) and desirable effectiveness (good), the modern hybrid workplace needs to provide three things:


  • Productivity: Workplaces that execute upon 90-day priorities for all teams.
  • Flexibility: Workplaces that allow personalized work schedules that honor the remote-capable voice to thrive in life and work.
  • Connectivity: Workplaces that encourage the spirit of partnership, teamwork, and organizational culture


Here are a few recommendations to help campus leaders stay focused on what's essential while managing the tension of work triage.


Boost Productivity

Shape work strategies around objective productivity, not just policy compliance.

Now is the time to redefine what Higher Performance looks like for your team and how to best work together to achieve that vision. Ensure collective focus on the immediate performance outcomes and have the right tools for tracking your progress. Assess which team activities are best on-site and which can be done remotely.


 Consider the interdependency of the work. 

As previously discussed, when teammates are more interdependent, they need more coordination of schedules and time on campus. Team members are responsible for a mix of interdependent and independent work. These individuals should consider where they can best focus on their assignments and when they should be in the office to boost collaboration and team culture.


Boost Flexibility

Allow for flexibility within a framework. 

There is likely no single campus work policy that will be ideal for all teams. Allowing leaders some authority to individualize policies is necessary, given your campus' different kinds of work and life circumstances. It is also essential to set boundaries for when employees are expected to be in person and allowed to work remotely.


 Warning: Flexibility and autonomy can create ambiguity and coordination issues.


Experience (and the research) find that leaders communicate less frequently and effectively in the remote modality. However, hybrid team engagement can actually surpass on-site engagement when managers proactively check in with their teams multiple times per week. As flexibility increases, leaders need to increase communication about work priorities, progress, and handoffs between team members.


Boost Connectivity

Think virtual first. 

When team members in the office behave as if everyone is working remotely, remote workers are more likely to feel part of the team. For example, having laptops at team meetings, so everyone has an on-screen presence can create a more inclusive experience. Also, taking time to learn together is a great way to grow into a hybrid team.


Consider a few of our Higher Performance Team Workshops to sharpen your advantage and raise your team engagement. 


Give people a compelling reason to come to the office.


“I come to the office with a smile because of a policy,” said not one of your high-capacity team members. A policy is not an answer to why people should be working on campus. Leaders need to develop a compelling workplace value proposition representing the culture, benefits, and interactions your people will experience on-site.


Say Hello to the Modern Workplace


Saying your campus is a modern workplace is much easier than creating an effective one. Undoubtedly, hybrid work will be more challenging for leaders than their old ways of working. Flexibility for workers makes coordination difficult. Remote workers can feel neglected, technology requirements must change, and hybrid work will raise additional complex issues of trust, equity, and accountability.


Because of this, you might want to armor up and shut your eyes tight. However, "hybrid" isn’t just a work schedule or employee perk -- it's an entirely new way of working together.


Crafting an exceptional hybrid work experience (culture, not policy) will be worth it -- if you put in the hard work to make it worth it.


I have already seen the benefits for those who did it before the pandemic and are living it today with lines of people who are ready to fill open positions.


These exceptionally led hybrid teams tend to have more engaged employees, more intentional and meaningful interactions, and, ultimately, better flexibility to integrate work and home life.


All signs indicate that hybrid is fast becoming a new expectation of your high-capacity employees and teams.


I am fired up to experience the next chapter of this tremendous global work experiment and its impact over the next few years.


One Question

What valuable lessons did you and your team receive by working differently over these past two years?


One Challenge

I am encouraging (and challenging) every campus executive team to block off time this summer to critically think about your work triage assessed against your 90-day priorities. What work can be done independently? What work must be done interdependently? How can you boost productivity, flexibility, and connectivity?


The Research

Check out the Gallup article on hybrid workplace.



P.S. Here are the two best ways I can help you right now:


1) Get your FREE guide:  
5 Evidence-Based Practices to Reclaim More Team Engagement with Less Effort.
Download this free guide now. 


2) Schedule a Call:  
Let’s talk about the obstacles (and opportunities) that you & your team are currently facing.
Schedule a call with Joe.

More Blog Articles

By HPG Info June 24, 2025
Why 70% of Campus Leaders Are Burning Out—and How to Join the 30% Who Aren't Are you well placed? Here's what the latest research won't tell you: Turnover rates for top leadership positions in higher education have reached an unprecedented high of over 20% between 2022 and 2024. But here's the part that should keep you awake at night—most of these departures aren't about budget cuts or external pressures. They're about leaders who never found their sweet spot. The difference between leaders who thrive and those who burn out comes down to one question: Where do your abilities, your affinities, and your opportunities intersect? Remove any leg from this three-legged stool, and the whole thing topples. Get all three aligned, and you've discovered what researchers call your "calling"—which correlates with "feelings of satisfaction, efficacy, and meaningfulness" and can even "improve career performance." The Campus Leadership Crisis Nobody's Talking About Walk through any university today, and you'll see the symptom everywhere: smart, capable leaders spinning their wheels. They're managing budgets, faculty relations, student experience, accreditation, fundraising, and community partnerships. Always moving, always busy. But busy doesn't equal effective. Harvard's 2024 Global Leadership Development Study found that 70% of leaders say it's important to "master a wider range of effective leadership behaviors." Still, the real challenge isn't learning more skills—it's knowing when and how to deploy them. The leaders who actually transform institutions have learned something counterintuitive. In an age of infinite demands, the most powerful strategy is focus, not addition. They've built their leadership around three non-negotiable pillars. Pillar One: Your Abilities (What You're Actually Good At) This isn't about your job description or what you wish you were good at. Research on leadership effectiveness in higher education identifies "13 forms of leader behavior that are associated with departmental effectiveness"—but here's the kicker: no single leader excels at all thirteen. Your abilities might include: Reading complex organizational dynamics Building bridges between competing factions Translating academic vision into practical action Connecting authentically with students Navigating political complexities Turning around struggling departments The ability test is simple: What do colleagues consistently ask for your help with? What work feels effortless to you but seems difficult for others? Recent research highlights "the essential attributes of effective higher education leadership, including personal, interpersonal, teaching, and academic capacities," but self-awareness isn't optional here. It requires honest assessment and feedback from people who've watched you lead. Pillar Two: Your Affinities (What Energizes You) Affinity goes deeper than interest. Researchers define this as what you "find meaningful beyond financial rewards" and note that individuals who identify this report "higher job satisfaction, higher job performance, less job stress, and longer tenure." It's what you naturally gravitate toward even when no one's paying you to do it. The problems you think about in the shower. The work that doesn't feel like work. In campus leadership, this might be: Helping first-generation students navigate college Building innovative academic programs Solving complex resource allocation puzzles Mentoring emerging faculty Creating campus-community partnerships Advancing research that matters Affinity is your sustainability engine. But research also warns of the "dark side" of pursuing a calling—when people experience "regret, stress, or disappointment when they recognize a calling but it goes unfulfilled." Without genuine affinity, you'll burn out. With it, you'll find energy even in the hardest seasons. Pillar Three: Your Opportunities (Where the World Needs You) This is the reality check that prevents noble dreams from becoming expensive failures. Opportunity requires understanding your specific context: What does your institution need? Your community? Your students? Educational institutions face "dramatic systemic change" requiring "radical responses" from leaders who must balance "organizational functions that call for stability with those that demand creativity and adaptation." Right now, our educational landscape faces unprecedented challenges: Declining enrollment and funding pressures Questions about ROI and career relevance Technology disruption and digital transformation needs Mental health crises among students Workforce preparation for rapidly changing economies The opportunity question is: Where do these real needs intersect with your unique context and capabilities? The Research-Backed Sweet Spot Effect When all three pillars align, something remarkable happens that the data supports: Clarity emerges. Research shows that "career calling" serves as "a positive resource promoting vocational development and well-being." Energy increases. Leaders who experience their careers as a vocation demonstrate increased "courage," which "plays a mediating role between career calling and well-being indicators." Impact compounds. Studies reveal "a significant relationship between leadership styles in education institutions and academic staff's job satisfaction," with transformational leadership showing the strongest correlations. Others rally. Research on teaching and learning leadership reveals that effective leaders prioritize "communication within and between communities of scholars and on working together, with the aim of achieving goals." This isn't about finding the perfect job title. As research on calling demonstrates, it's about distinguishing between a general or primary calling and a relationship with the soul’s inner need for worthy work, loving community, and reclaimed suffering within a particular vocational path. Your Assignment (Backed by Science) Before your next leadership meeting, grab three sheets of paper: Sheet 1 - Abilities: List 5-7 things you're genuinely good at in your leadership role. Research suggests asking trusted colleagues what they see as your strengths, as "surprisingly little systematic research has been conducted on which forms of leadership are associated with departmental effectiveness." Sheet 2 - Affinities: Write down what aspects of your leadership energize you most. Research shows that "purpose can be an important component in the career decision-making process," and individuals who find their work meaningful report better outcomes. Sheet 3 - Opportunities: Identify the 3-5 biggest needs your institution faces where leadership could make a real difference. Studies show that the most significant challenges center around "strategic leadership, flexibility, creativity, and change-capability" as well as "responding to competing tensions." Now look for overlap. Where do all three intersect? That intersection might be your calling as a campus leader. The Three-Pillar Truth With leadership turnover at unprecedented highs and "intense pressures and challenges leaders face in the sector," your institution doesn't need you to be good at everything. It requires you to excel at something that matters, something that energizes you, something the world actually needs. Build your leadership on those three pillars. Everything else is just noise. YOUR TURN: Team Discussion Questions Want to transform individual insight into institutional change? Use these questions with your leadership team: Round 1 - Individual Reflection (10 minutes) Each team member privately identifies their top 2-3 items in each circle: What leadership abilities do you bring that others consistently seek out? What aspects of campus leadership genuinely energize you? What institutional challenges could your leadership meaningfully address? Round 2 - Team Mapping (15 minutes) Create a shared whiteboard with three columns. Have each person share one item from each circle. Look for: Ability Gaps: Where are we missing crucial leadership strengths? Passion Overlap: What energizes multiple team members? Opportunity Blind Spots: What institutional needs aren't we addressing? Round 3 - Strategic Alignment (10 minutes) Identify the sweet spots where individual team members' three circles align with institutional priorities. Ask: Whose abilities should we be leveraging more strategically? Are we deploying people in roles that match their affinities? What opportunities require us to restructure leadership responsibilities? The goal isn't perfection—it's clarity about how to deploy your leadership capital most effectively.
By HPG Info June 17, 2025
Here's how campus leaders break the cycle Here's what nobody tells you about climbing the education ladder: Every rung makes learning feel more optional. Every promotion whispers that you've arrived. Every title suggests you should know, not grow. It's a trap. The thing about Maslow Most campus leaders know the hierarchy. Self-actualization sits at the top like a trophy. Except Maslow didn't stop there. Right before he died, he added level eight: self-transcendence. The recognition that your growth isn't about you—it's about enabling everyone else's growth. He knew something most campus leaders miss: The moment you stop learning, you start the slow leak of influence. THE NUMBERS DON'T LIE When campus leaders position themselves as chief learners instead of chief knowers: Faculty retention jumps 23%. Student outcomes improve 17%. Organizational resilience increases 35%. When they don't? Institutional influence drops 30% within three years. Your campus culture doesn't mirror what you say about learning. It mirrors what you do about learning. THE QUESTION THAT CHANGES EVERYTHING When was the last time your team saw you struggle with something new? Not struggle with budget constraints, board politics, or enrollment challenges. Those are management struggles—predictable, expected, part of the job description. When did they last see you wrestle with an idea? When did they witness your intellectual vulnerability? Here's the thing: Harvard's 2024 research shows that 70% of organizations believe leaders need to master a broader range of behaviors to meet current needs. In education's volatile landscape, intellectual rigidity isn't just limiting—it's dangerous. WHAT SELF-TRANSCENDENT LEADERS DO They get comfortable being uncomfortable. They attend lectures outside their expertise. They ask questions that reveal curiosity, not evaluation. They share their learning failures in real time. They understand that in a world where yesterday's best practices become tomorrow's compliance violations, learning agility is no longer a nice-to-have. It's survival. They know their learning gives them more influence than their title ever will. YOUR 90-DAY CHALLENGE What if—for the next 90 days—every campus leader publicly committed to learning something entirely outside their expertise? What if intellectual vulnerability at the top became permission for everyone else to adapt, grow, innovate? What if your next leadership meeting started with: "Here's what I learned this week that surprised me..." THE BRIDGE BUILDERS The longest bridge in the world spans 102 miles. It wasn't built with one heroic leap—it was constructed one careful span at a time. Campus leaders who thrive in uncertainty don't rely on a brilliant strategy; instead, they rely on a resilient mindset. They build learning habits. They model intellectual curiosity. They create cultures where growth is expected, not exceptional. They know that when the ground keeps shifting underneath everything else, the one constant is the need to keep learning how to build the next span. THE CHOICE You can be the campus leader who knows everything. Or you can be the one who learns everything. Only one of those creates the culture your students deserve. Only one of those builds bridges while the landscape changes. Only one of those recognizes that the most radical act in education today might just be admitting you don't know—and then doing something about it. What's something you learned recently that surprised you? Share it. Show your campus what learning leadership looks like. P.S. Most campus leadership teams operate at 60% of their potential. The {TQ}|Team Intelligence Assessment shows you how to unlock the other 40%. Five minutes per team member. Measurable results within six months. Because your campus deserves more than a collection of smart people, it deserves actual intelligence.
Show More